HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

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HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

Postby Apoptosis » Thu Jul 31, 2008 9:49 am

HP has also identified a hardware issue with certain HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 series notebook PCs using NVIDA graphics. The fix is a new BIOS that increases the fan speed to better cool the discrete graphics as discussed in this post on the HP website.

HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/dv9000/V6000.

NOTE: If you are a customer in Canada with an HP Notebook model DV2412CA or DV2404CA, do not update the notebook to BIOS version F.39.
If you own an HP Pavilion dv2000, HP Pavilion dv6000, HP Pavilion dv9000 or Compaq Presario V3000, Compaq Presario V6000 series computer, are experiencing no symptoms on your computer, and would like to obtain more information about updating your system to the new BIOS release, please go to the "Update the BIOS to the latest version" section on this page. If you are experiencing one or more symptoms listed below, and your computer meets the product criteria listed below, contact HP to determine whether you are eligible for a free repair.

Determine the correct version for your notebook PC from the table below

Notebook PC Series BIOS Version
dv2000/V3000 F.39 or later
dv6000/dv9000/V6000 F.3D or later

NOTE: If you are a customer in Canada with an HP Notebook model DV2412CA or DV2404CA, do not update the notebook to BIOS version F.39.
Identify the current version of the BIOS

To determine the version of the current BIOS on the computer, perform the following steps:

1. Press the power button to turn on the PC.
2. When the HP or Compaq logo appears, press F10 to enter the BIOS Setup.
3. When the Main menu is displayed, make note of the BIOS version. You will need this information to determine if a newer revision is available.
4. To exit the BIOS setup, press F10 , select Yes , and then press Enter .

If the BIOS version listed is earlier than the version listed in the table above, then continue to the next section for instructions on updating the BIOS.

Obtain and install the latest version
To install the latest version of the BIOS for your notebook, follow the instructions below. You may want to print the instructions prior to the installation.

NOTE: It is recommended that the notebook PC is connected with an AC adapter and connected to the Internet via an Ethernet cable as interruptions in power or wireless connections may result in the download failing to install.

1. Open a browser and go to the HP Software & Drivers web site.
2. On the Support & Drivers page, type the model number in the Search field and then press Enter .
3. Select the operating system currently installed on the notebook.
4. In the BIOS section, click WinFlash for HP Notebook System BIOS . The Version should be listed as the one identified in the table above or later.
5. Click the Download only button on the page to begin the download of the BIOS update. Save the file to a convenient folder on the PC.
6. Double-click the downloaded file to start the installation. Follow all prompts and restart the notebook when requested by the installation. Do not turn off the notebook until prompted to do so.

If the BIOS version identified in the table above or later is not available on the Software and Driver downloads page then contact HP support for assistance.
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Re: HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

Postby Sparky » Thu Jul 31, 2008 10:09 am

Good for HP. Now why can't Dell do the same?
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Re: HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

Postby DMB2000uk » Thu Jul 31, 2008 10:14 am

haha, they have too:
about16834.html

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Re: HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

Postby Sparky » Thu Jul 31, 2008 11:07 am

Yeah, you would think so.....it would be a major customer and PR problem not to do something.
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Re: HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

Postby j_rizk » Fri Aug 01, 2008 9:57 am

Hello. I have an HP DV6870ee with an 8400m gs gpu which is not listed on the HP list. The thing is that the gpu temperatures are perfectly normal in this model. My gpu idles at 50 degrees C and can reach a max of 75 degrees C under heavy load (i.e. playing Bioshock).. It's pretty gd considering that certain 8400 m gs owners are experiencing temperatures reaching 97 degrees under full load.. I wonder if this means that my gpu isn't affected by the problem.. still wondering
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Re: HP Announces Faulty Notebooks With NVIDIA GPUs - BIOS Update

Postby j_rizk » Fri Aug 01, 2008 10:05 am

Item 8.01 Other Events.

On July 2, 2008, NVIDIA Corporation stated that it would take a $150 million to $200 million charge against cost of revenue to cover anticipated customer warranty, repair, return, replacement and other consequential costs and expenses arising from a weak die/packaging material set in certain versions of our previous generation MCP and GPU products used in notebook systems. All newly manufactured products and all products currently shipping in volume have a different and more robust material set.

The previous generation MCP and GPU products that are impacted were included in a number of notebook products that were shipped and sold in significant quantities. Certain notebook configurations of these MCP and GPU products are failing in the field at higher than normal rates. While we have not been able to determine a root cause for these failures, testing suggests a weak material set of die/package combination, system thermal management designs, and customer use patterns are contributing factors. We have developed and have made available for download a software driver to cause the system fan to begin operation at the powering up of the system and reduce the thermal stress on these chips. We have also recommended to our customers that they consider changing the thermal management of the MCP and GPU products in their notebook system designs. We intend to fully support our customers in their repair and replacement of these impacted MCP and GPU products that fail.

We have begun discussions with our supply chain regarding reimbursement to us for some or all of the costs we have incurred and may incur in the future relating to the weak material set. We will also seek to access our insurance coverage. We continue to not see any abnormal failure rates in any systems using NVIDIA products other than certain notebook configurations. However, we are continuing to test and otherwise investigate other products. There can be no assurance that we will not discover defects in other MCP or GPU products.



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