I was excited to use GoGo Inflight Internet Service, since I'm on a plane up to four times a week. I mostly fly American Airlines and I had used the service several times. I finally decided to try the service out as a monthly subscription. After two months, I discovered that maybe 20% of the flights I took were outfitted for the service and it seems that when I was on a long flight that I really wanted to use the service, it would not be available on that flight (examples were DFW to/from PHL 0 for 4, DFW to/from BOS 1 of 2 and DFW to/from MIA 0 of 2).
So after paying $35 a month the first two months and only using the service maybe 1 out of every 5 flights, I decided to cancel the service as soon as I noticed I was being charged for a third month in advance. Now I'm sure somewhere buried in the legal jargon of the agreement I clicked on when I subscribed to the service it states that I have to give them some kind of notice to cancel, etc. But you would think that a new service like this that values their reputation, would accommodate a frequent flyer and say "We apologize you didn't find the service available as much as you have liked. We are working on outfitting planes as fast as possible. We will credit back this prepaid month of service back to you as a good will gesture in hopes that you return as a monthly subscriber when we have a greater number of planes outfitted with the service."
Unfortunately, this is not what I heard. Instead, the lady just said that they cannot credit me back my money for this coming month and that my monthly subscription will terminate towards the end of next month. She said she would send me some coupons. When I asked to speak to a supervisor, she said that there are none available. I seriously doubt she made the effort to find one.
To say the least, I am very disappointed on how GoGo Inflight Internet Services treats its customers and how insensitive they are towards the situation that their service is not widely available. I would not recommend using their monthly subscription and would be beware if you have any issues with their service - they seem to have a "no refund policy" despite the legitimacy of your claim.