Unique service from Laplink takes the pain out of buying a new PC.
BELLEVUE, Wash. — April 9, 2013 — Laplink Software’s Free Transfer Assistance (FTA) has proven to be the perfect companion to PCmover, the only software that automatically transfers user accounts, settings, files, and installed software from an old PC to a new PC. FTA provides optimized VIP-level service throughout the entire migration experience. Customer surveys show that more than 95% of users are “very satisfied” with the FTA set up and migration experience. Building on the success of FTA, Laplink is taking the concept one step further with Laplink Concierge™. This unique service will provide customers with a toll-free number to call a professional technician who will then facilitate the entire new PC setup and transfer process – including transferring applications to the new PC.
“There are many different kinds of consumers. Some are DIY people who like to buy tools and do everything themselves. For them, we offer PCmover. Some want help using their tools; that’s why we provide Free Transfer Assistance with PCmover,” explained Thomas Koll, Laplink’s CEO. “Others, however, prefer to have a trained professional take care of everything. Laplink Concierge is our PC setup and migration service to meet the demands of this last group.”
Numerous studies show that the inconvenience and time required for setting up a new PC results in consumers putting off the purchase of a new PC. This pain point is widely acknowledged and understood, and many in the PC industry have attempted to solve it with mixed results. Laplink Concierge is different. There’s no need to buy a product, install, or troubleshoot anything. Consumers simply call and have a professional technician manage the entire setup and migration process remotely.
“Laplink Concierge isn’t technical support,” continued Koll. “This is a hands-on, step-by-step new PC setup and transfer service delivered by a trained professional. There is no need to invite a stranger into your home, sign any contracts, or worry about data loss.”
Other companies offer PC setup services and some even offer data migration, but only Laplink supports the transfer of applications from an old PC to a new one. Furthermore, with a retail price of only $99.95, Laplink Concierge does far more than its competitors for much less.
Laplink Concierge will launch in the USA and Canada on April 18, 2013 but is now available for pre-sale at the discounted price of $49.95. Please visit www.laplink.com/concierge for more information on this unique service.
About Laplink Software, Inc.
For 30 years, Laplink has been the leader in consumer and enterprise software for Windows migration and refresh projects, disk imaging, file synchronization and more. The privately-held company was founded in 1983 and is headquartered in Bellevue, Washington.