This is a Toshiba Satellite A665-S6094, however the usual recovery rules don't apply because mfr. OS not installed. Unit has Windows 7 installed by previous local repair facility after HDD crash. User has copy of installation disc.
User ran a virus scan (I forget which AV. One that user bought that I've never heard of) after which he was prompted to reboot. Laptop has not booted since. User said he spent 3.5 hours on phone with AV support but unable to resolve. That's how it wound up on my bench.
Option to "Boot Windows Normally" or "Repair Windows" results in low-res black screen with active cursor. That's it. No HDD activity, nothing. Dead in the water.
Initially, in trying to boot to SAFE mode it would hang at ...\CLASSPNP.sys. After several minutes it just restarts and goes to the improper shutdown options screen. Tried booting from Win 7 DVD for repair. Get prompt to boot from DVD, after press a key, progress bar shows "Loading Windows Files" & DVD spools up, then"Starting Windows" splash screen, then same low-res black screen with cursor.
Tried dl'ing a Win 7 classpnp.sys file, booted with Ubuntu Desktop, REN'd original to .old & copied new one in to directory. Upon reboot to SAFE mode, it makes it thru all the startup files but then goes to same black screen. WTF?!? The only thing that comes to my mind is that all or part of the Registry is toast. But I cannot get to even a command prompt. All roads seem to lead to a black screen with an active cursor.
Is there an option possibly I could use via FreeDOS? Just thought about that.
If no solution in next few hours, I'm just going to back up user files thru Ubuntu, DEL Windows dir and reinstall the OS. I don't know what else to do. I will
check brand of AV and look for solution that way. Maybe I'll get lucky. Thus far, I haven't been able to find anyone anywhere
that this specific issue has happened to. Lots of similar but nothing with these particular symptoms--where there's apparently no way to boot.
Lucky friggin' me! Just finished one that I thought for sure was the antiChrist. Just goes to show, no matter how bad it is it can ALWAYS get worse!