I just got this email from a reader and wanted to post it. The message here for me here is that in this instance, you really get what you pay for. By Booq backpack and laptop cases have been rock solid since day 1. I had a broken zipper problem about a year ago and Booq sent me out an entirely new product - with updates to their zipper system. They did this not because I am a writer with LR, but because that is their standard warranty policy.
I know your review of a Booq bag is now several years old on Legit Reviews. I don't know if this would be useful to you at this time or not. I just wanted to share my recent experience with Booq. I've owned a Python XL for a few years now. It was a $200 backpack, so it was not a purchase I took lightly. However, considering the quality of the bag it was worthwhile. Also, I know these backpacks are geared toward the Mac crowd. I'm not a Mac user, I just needed an excellent quality backpack that was meant for travel. I consistently travel to 3rd world countries for work, which involves, at its worst, construction projects in deserts and jungles. I take my Booq Python along with me. After 2 years, a few of the zippers have broken, along with one of the seems coming undone. Nothing I wouldn't expect considering the harsh life this backpack leads.
What did shock me, was Booq's outstanding customer service and commitment to their warranty. I called Booq up on their toll free number and spoke with a representative, Anthony. I explained that I would be leaving the country again in 2 weeks, and wanted to know if there was a way they could accommodate me. To my surprise, Anthony asked me to send him some digital pictures of the damage to the backpack, so I did just that. He looked at the pictures, and emailed me in the morning, explaining that this did indeed look like an issue that the warranty would cover. I called him to give my credit card number to pay the $10 Fedex shipping charge, and Booq sent me a completely new backpack that afternoon. To me, this was a refreshing example of a company supporting the product they sell. You don't really see this nowadays.
Two of my coworkers bought $70 Targus laptop backpacks which have broken in the 4 months they've had them. They have no recourse. They're now resigned to throw them away and pay for brand new backpacks, or go through the time consuming and expensive process of contacting the manufacturer and paying to ship their backpacks back, in the hopes that the manufacturer will deem the damage "under warranty", and ship a refurbished replacement in 4-6 weeks.
I don't have a whole lot of free time, but I thought Booq's overwhelming service deserved some recognition. I did a google search and your article was one of the first I found. Hopefully this information is useful to you, or you can pass it on to someone who can express it to the massive online audience.
Just a little puppy trying to make it in a big digital world.