Transcend is doing very little to combat the fake memory market, Transcend themselves distribute fake memory be it by accident or not, bottom line is I received memory from Transcend for my laptop which I had a problem with after installation.
After spending some time with technical support to no avail I ended up sending the memory back to Transcend, they claimed that the memory I sent back was not theirs. This Transcend memory came sealed in the Transcend original heat sealed package had the Transcend hologram on it and the white sticker with memory specifications on it, that didn’t do me any good, the memory ended up being something else.
According to Transcend I purchased two 1GB/533MHz modules, which I did. When I received the modules and put them in my laptop, my laptop recognized them as two 256MB/400MHz modules. After sending them back, Transcend said I sent them two 128MB/400MHz modules that weren’t even theirs. Transcend even sent me pictures of the modules I sent back to them. After looking at the pictures they look like the same modules I received from them and then sent back to them.
The sad thing is I bought it directly through Transcend online, so much for trying to avoid surprises. I am out of around $300 because of Transcend, and I can’t do anything about it.
As far as I am concerned Transcend cant be trusted to do business with and I wouldn’t recommend this company anyone. I suggest that people go do business elsewhere, just to be safe rather than sorry afterwards, like me.