Shipping Damage - When FedEx Drops a PC

[Apoptosis]

Well the system that I was going to be giving away on here on the site and Facebook arrived and after opening it up you can clearly see that it didn't make it...

As you can see the video card isn't sitting right and the drive cage is blown out at the bottom.

Yup, clearly got dropped...

The top of the drive cage got ripped apart as both of the pressed in fittings got pulled out of the case.

The PCIe slot has pulled away from the motherboard and bent down from the drop and the weight of the GeForce GTX 570 video card

The case had some rattles and I found some spare parts.

[NAiLs]

Way to go FedEx!

[bubba]

wow that sucks.

[Major_A]

Ace Ventura deliver that package?

[lordvic]

Ouch...that's really disappointing... Can't you send a complaint and make them pay for the damage?

[camaroguy1998]

Thats hard to accept!
Was it insured???

[Sparky]

What was FedEx take on it? Did they offer to pay for the damages?

[Apoptosis]

It was insured, so a claim was started with FedEx... An investigator will be calling me by Tuesday to start the process.

[Major_A]

Just curious here, who built the system? Looks like a quality build all the way around. Lian Li, Antec WC, SSD, RAID, etc...

[Apoptosis]

GraVT built it and they are a subsidiary of LTMICRO.

www.gravt.com

[omegadraco]

FedEx is notorious and damages more items than any other shipping company To think they couldn't tell that it was a PC in the box.

[omegadoom13]

That sucks! I wonder what the stats are for such claims. I pretty much doubt FedEx or UPS would want the public to know how many things they break during delivery. Good luck with your claim!

[cableguyi7]

aww, should have shipped video card in the retail box. and then stuffed bubble wrap inside :\. and then ziptie those cages together so they don't expand like that.
We do that at a major computer retailer here in Canada, not bestbuy nor futureshop. one that does custom builds and such

[Manduh]

Oh no!! This is worrying me. I have a pc being shipped to me through fedex, I hope it doesn't arrive looking like that

Did you ever get this resolved?

[Apoptosis]

Oh no!! This is worrying me. I have a pc being shipped to me through fedex, I hope it doesn't arrive looking like that

Did you ever get this resolved?

No clue... It was returned to Fedex for an insurance claim and they are building a new one for the winner that gets announced next week I think.

[pdog]

What did the box it was in look like, just curious.

[Manduh]

Oh no!! This is worrying me. I have a pc being shipped to me through fedex, I hope it doesn't arrive looking like that

Did you ever get this resolved?

No clue... It was returned to Fedex for an insurance claim and they are building a new one for the winner that gets announced next week I think.

Well that's good, it takes the problem out of your hands

Also good news, I got my computer that was shipped buy Fedex and it arrived safely :D

[JMMD]

Our fedex guy drops the boxes from waist height when he delivers stuff. I shudder to think what happens at the distribution centers.

[Manduh]

Do you think it was the same Fedex guy as this?:



This guy should be fired!

[FZ1]

The USPS is just as guilty
http://usnews.msnbc.msn.com/_news/2012/ ... over-fence