Thanks for contacting ASRock America.
Please understand that open-box product / bent pins is not including in manufacturer warranty. Please contact Newegg to get further assistance if you need return or replacement. If you prefer to do RMA with us, ASRock will charge $50 labor & service fee (Non-US customers need to indicate the check or money order will be paid in U.S dollar.) and provide 3 months warranty for the replaced motherboard. We only accept check or money order.
If you decide RMA your motherboard with us, Please complete the attached RMA request form, and then e-mail it back to obtain RMA number and shipping instruction. Any packages received without an RMA number outside of the package or valid RMA number will be rejected and returned by your own expense.
**Please provide ALL of the information requested below**
RMA request form
-You must complete all required fields, or you might be delayed to obtain your RMA #.
Nope..didn't think I would get a replacement..