Legit Reviews

Dear customer,



Thanks for contacting ASRock America.



Please understand that open-box product / bent pins is not including in manufacturer warranty. Please contact Newegg to get further assistance if you need return or replacement. If you prefer to do RMA with us, ASRock will charge $50 labor & service fee (Non-US customers need to indicate the check or money order will be paid in U.S dollar.) and provide 3 months warranty for the replaced motherboard. We only accept check or money order.



If you decide RMA your motherboard with us, Please complete the attached RMA request form, and then e-mail it back to obtain RMA number and shipping instruction. Any packages received without an RMA number outside of the package or valid RMA number will be rejected and returned by your own expense.



**Please provide ALL of the information requested below**
RMA request form

-You must complete all required fields, or you might be delayed to obtain your RMA #.

Hood wrote:Acknowledging the problem and honoring their warranty would probably bankrupt a company like that, the problem is widespread and not limited to one model. I only trust Asus and Gigabyte boards these days, even MSI acted just like Asrock when I had a problem with one of their boards (ignored my emails and RMA request after the first response). Asrock, ECS, and Biostar have always been risky. Intel and EVGA make good boards but they generally have a crappy BIOS and software, although EVGA is recently showing signs of improvement. I've been very satisfied with several Asus boards, so I generally stick with them, and most people agree that they write the best UEFI BIOS in the business.

Hello,


Based on the picture you send it looks like a physical damage and the cost to replace it will be $50.