RMA a mouse?

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KnightRid
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RMA a mouse?

Postby KnightRid » Wed Feb 24, 2016 11:33 am

Well I got tired of the squeaking of this Cooler Master Devastator mouse (actually the wife got tired of it and threatened to make it disappear) and did an RMA. Process was easy and fast and was approved. I was rma'ing a Seagate hard drive too so I went to ups' website and did the hard drive first....$11.99 from PA to CA ground. Cool. Did the mouse...same price! WHAT??

i will just buy another mouse rather than pay $12 to return it for squeaking.

Guess I could do usps priority but I hate their service...ugh.

So has anyone rma'd a mouse before? Who did you use for shipping/packaging?
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lordvic
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Re: RMA a mouse?

Postby lordvic » Wed Feb 24, 2016 6:30 pm

Hey KnightRid,

Depending on the cost of the mouse itself, it might be better to just purchase a new one.
Have you got in touch with Cooler Master about the shipping fee?
If the mouse is still under retailer warranty, what about contacting them as well?

I had to RMA a mice...but it ended up being a different story.
The manufacturer just ended up sending me a completely new mouse...while I kept the old one.
The company in question is, believe it or not, 'Finalmouse.' They just had Amazon send me a replacement.
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Re: RMA a mouse?

Postby Apoptosis » Wed Feb 24, 2016 10:56 pm

KnightRid wrote:Well I got tired of the squeaking of this Cooler Master Devastator mouse (actually the wife got tired of it and threatened to make it disappear) and did an RMA. Process was easy and fast and was approved. I was rma'ing a Seagate hard drive too so I went to ups' website and did the hard drive first....$11.99 from PA to CA ground. Cool. Did the mouse...same price! WHAT??

i will just buy another mouse rather than pay $12 to return it for squeaking.

Guess I could do usps priority but I hate their service...ugh.

So has anyone rma'd a mouse before? Who did you use for shipping/packaging?


Can you get it under 13 ounces and ship it USPS First Class? Should be under $3 to ship it that way. I'd just use a bubble mailer:

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KnightRid
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Re: RMA a mouse?

Postby KnightRid » Thu Feb 25, 2016 5:56 am

i was thinking like you Nate but with how crazy companies have gotten with RMA's (Look at Seagates where you have to use approved packaging) I didnt know if I should try it. For $3 or so maybe I will just to see what happens.

lordvic - I got the keyboard and mouse as a set for around $30 so I was thinking like you - $12 to ship is just dumb. I did not get a hold of Cooler Master since it really is not their fault shipping is ridiculous. In all reality, $12 to go across the country is cheap in the grand scheme of things but just not for such a tiny package.
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Re: RMA a mouse?

Postby KnightRid » Fri Feb 26, 2016 4:52 am

Took your advise Nate and shipped it in a bubble mailer. $3.14 - so you need to add that $0.14 to my moderator paycheck cause you were off :lol:
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Re: RMA a mouse?

Postby KnightRid » Thu Apr 07, 2016 5:07 am

Just an update for everyone who is waiting to hear what happened :roll:

They did acknowledge receipt BUT

Attention:

Our US Warehouse is currently experiencing shipping delays. We apologize for any inconvenience caused by this delay and appreciate your patience as we try to complete each request in the order they were received. Please note: Tracking numbers for all RMAs and Part Request will be emailed to each customer once the item has shipped.

Thank you,

CM USA SUPPORT


Applied 2-23-2016 for rma........ I should have just bought another mouse.
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Re: RMA a mouse?

Postby KnightRid » Mon Apr 25, 2016 1:58 pm

Got my mouse today :supz: :prayer: =D>

I now know to never bother rma'ing a cheap mouse again LOL
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Apoptosis
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Re: RMA a mouse?

Postby Apoptosis » Sat Apr 30, 2016 7:25 pm

KnightRid wrote:Got my mouse today :supz: :prayer: =D>

I now know to never bother rma'ing a cheap mouse again LOL


Not even for $3.14?

The new one not work or something?
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Re: RMA a mouse?

Postby KnightRid » Sun May 01, 2016 5:03 am

Apoptosis wrote:
KnightRid wrote:Got my mouse today :supz: :prayer: =D>

I now know to never bother rma'ing a cheap mouse again LOL


Not even for $3.14?

The new one not work or something?


Seems this new one has some of the "jumpy effect" others talked about on the forums. Just jumps around on the screen for no reason.

$3.14 and 2 months....

Oh well at least it is back in my sweaty palms being caressed daily :mrgreen:
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