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HX 1050 Silver RMA!

Posted: Tue Nov 07, 2017 2:27 pm
by DJ Tucker
So I need to RMA my HX1050 as the thermistor exploded with a loud bang and spark for no reason last week. it completely destroyed the thermistor. So I login to corsair customer portal and create a ticket with them stating the issue but of course as I purchased the PSU on eBay I need the sellers original purchase receipt to complete the RMA process. he doesn't have it.

So I told corsair the seller cannot find the receipt but as the PSU has 7 years warranty and was released in the uk around January 2011 means I have until January 2018. but again no original proof no RMA says corsair. so I now have a £2000 pc sat here doing nothing with no money to buy a replacement.

Anyone know if they can help with the RMA process? :)

Re: HX 1050 Silver RMA!

Posted: Wed Nov 08, 2017 4:50 am
by KnightRid
This is why I gave up on ebay years ago. Overpriced and no support/warranty.

Did you register the warranty when you bought it? Although you would have had to have the receipt then too I guess. :( 2 months away from 7 years too. Does it have the manufactured date stamped on it? Maybe they would allow that as proof?

Re: HX 1050 Silver RMA!

Posted: Thu Nov 16, 2017 7:30 pm
by DJ Tucker
well after a long chat with corsair, they said if a brought a corsair product in the last 2 years then I can use that as proof of purchase and rma from there. PSU has now been shipped and awaiting the arrival by scan computers, in which have corsair rma team within the company. They have said that they will never downgrade only upgrade. So if my PSU is not in stock (EOL unfortunately)they will upgrade me to the closest in spec they have in stock at scan.

Any idea what PSU this would be replaced with?