Laptop issue

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Neptune24
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Laptop issue

Postby Neptune24 » Sun Apr 08, 2012 5:16 am

Hi guys.

I have a laptop (my partners) and it keeps crashing and freezing, and if she is really unlucky it will reboot for what would seem to be no reason.

The spec is:

Make & Model : Samsung R519
OS : Windows 7 32 bit
RAM : 4 Gb
CPU : Duel core 2.20 GHz

I have run a few diagnostics and system cleaning (C Cleaner, Defrag, Speed Fan) and that didn't do that much.

Just one thought though, she has a second partition on the hard drive for back ups, could this be some of the cause??

Thanks for any help Neptune24
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600)
Mother Board: Gigabyte GA-880GM-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD PhenomII X4 965 Processor, 3.4GHz(Stock)
Memory: 16GB RAM
Graphics Card: GeForce GTX 550 Ti Memory: 1024 MB
GPU Driver:
8.17.12.7061
Direct X 11

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KnightRid
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Re: Laptop issue

Postby KnightRid » Sun Apr 08, 2012 6:06 am

Couple things to try...

Replace the memory if you have some laying around. If you don't, try taking one chip out and running it (it will be slower but do not worry about that)...if it crashes and freaks out, then take that chip out and put the other one in and see if it still does it. Might just have a memory chip going bad.

How hot is it running? Speedfan should be able to give you basics if you do not have a program to test temps. Might be the fan is going bad or the thermal paste is old.

Replace the hard drive and see if it stops the problem. Make sure to create restore discs before taking the old hard rive out though....which of course you made the first day you had the laptop :-k (hopefully)

Those are the main things I see on laptops that cause problems, other than the mainboard going bad, which in most cases it is just easier and sometimes cheaper to just buy a new laptop.
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Major_A
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Re: Laptop issue

Postby Major_A » Sun Apr 08, 2012 10:32 am

To add to what KnightRid said I'd get a can of compressed air and make sure the fan is clear of dust. Nothing like a little dust in a laptop fan to start getting overheating problems.

I'd also recommend you see if the computer is infected with bad stuff before you make hardware purchases.
Scanning Software:
http://www.filehippo.com/download_malwa ... i_malware/
http://www.filehippo.com/download_superantispyware/
http://www.filehippo.com/download_spybo ... h_destroy/
http://www.majorgeeks.com/IObit_Malware ... d6088.html

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Neptune24
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Re: Laptop issue

Postby Neptune24 » Mon Apr 09, 2012 3:21 am

I don't think there is a hardware issue on the laptop.
Can't say the same about dust.
Is there some sort of diagnostics software I can download to see if that will tell me what's wrong. Having a look yesterday I couldn't find any.
The laptop was infected a little while ago but that was cleared up without a problem, however I shall check that out again.

Neptune24
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600)
Mother Board: Gigabyte GA-880GM-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD PhenomII X4 965 Processor, 3.4GHz(Stock)
Memory: 16GB RAM
Graphics Card: GeForce GTX 550 Ti Memory: 1024 MB
GPU Driver:
8.17.12.7061
Direct X 11

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Neptune24
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Re: Laptop issue

Postby Neptune24 » Fri Apr 13, 2012 6:08 am

OK I have ran C Cleaner and Glary and all seems to be ok (well she hasn't complianed). I wa swondering if it could have been something that these deal with??
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600)
Mother Board: Gigabyte GA-880GM-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD PhenomII X4 965 Processor, 3.4GHz(Stock)
Memory: 16GB RAM
Graphics Card: GeForce GTX 550 Ti Memory: 1024 MB
GPU Driver:
8.17.12.7061
Direct X 11

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Major_A
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Re: Laptop issue

Postby Major_A » Fri Apr 13, 2012 6:32 am

As far as I know CCleaner and Glary Utilities only clean up junk files by default.

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Neptune24
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Re: Laptop issue

Postby Neptune24 » Thu Apr 19, 2012 10:14 am

I have got them set to clean the registry too.

Also is there any way to see what is causing the issues, or do I have to sit there and see what it's doing just after it crashes?

Neptune24
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600)
Mother Board: Gigabyte GA-880GM-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD PhenomII X4 965 Processor, 3.4GHz(Stock)
Memory: 16GB RAM
Graphics Card: GeForce GTX 550 Ti Memory: 1024 MB
GPU Driver:
8.17.12.7061
Direct X 11

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kenc51
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Re: Laptop issue

Postby kenc51 » Thu Apr 19, 2012 12:29 pm

Check the event logs.
R-Click (my) computer and go to "manage"
Then event logs on the left


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