crashes

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Merlin
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crashes

Post by Merlin » Wed Jan 01, 2020 11:51 pm

Need a little help. System keeps crashing the stop code it lists system service exception wich a google search says is usuallt a driver issue. I have updated all the drivers I know about and there are no warning signs under device manager. Any tips would be appreciated. The system in question in the second one on my signature.
Merlin
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camaroguy1998
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Re: crashes

Post by camaroguy1998 » Thu Jan 02, 2020 2:11 am

Merlin wrote:
Wed Jan 01, 2020 11:51 pm
Need a little help. System keeps crashing the stop code it lists system service exception wich a google search says is usuallt a driver issue. I have updated all the drivers I know about and there are no warning signs under device manager. Any tips would be appreciated. The system in question in the second one on my signature.
Any time I think I'm having a driver issue, I start up in "Safe Mode" and start up each driver one at a time until the issue rears its ugly head and go from there!
Simple stuff first!
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KnightRid
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Re: crashes

Post by KnightRid » Thu Jan 02, 2020 3:52 am

Yep, like camaro said - run in safe mode for a bit and see how it goes. If it comes up in safe mode then you can try and trace it down from there.

SO many things could be the problem. If you post the exact error, driver it says it is, etc then we may be able to help track it down with you.
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Merlin
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Re: crashes

Post by Merlin » Thu Jan 02, 2020 4:29 pm

I may be doing something wrong or not doing something at all. When you say "start up the driver" in safe mode what exactly are you doing? I restarted the system in safe mode and went to the device manager and there were a few items that showed the yellow sign with ! in it and all of those said that the drivers for that device could not load in safe mode. The only two exceptions were two items that are not present on the device list in normal mode. One was Microsoft Hyper-V Virtualization infrastructure driver and it said "windows cannot load the drivers for this device". code 31 and the other was Kaspersky lab power events provider and that one is, i think, linked to the antivirus software of the same name that for some reason will not uninstall. I have tried CC cleaner and the regular method and it just wont come off. It was part of the install disk that came with the motherboard.
Merlin
Windows 10 64 bit home on both
ASUS Z97-A LGA1150|i7 4790K|32Gb G-skill Ripjaws DDR3 2400| EVGA GTX660 | Corsair HX520W PSU
ASUS ROG MAXIMUS X HERO 1151|i7 8700K|32Gb G-skill Ripjaws DDR4-2666| EVGA GTX1080 | Samsung 500GB SSD | Corsair AX760 PSU

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camaroguy1998
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Re: crashes

Post by camaroguy1998 » Thu Jan 02, 2020 10:48 pm

Merlin wrote:
Thu Jan 02, 2020 4:29 pm
I may be doing something wrong or not doing something at all. When you say "start up the driver" in safe mode what exactly are you doing? I restarted the system in safe mode and went to the device manager and there were a few items that showed the yellow sign with ! in it and all of those said that the drivers for that device could not load in safe mode. The only two exceptions were two items that are not present on the device list in normal mode. One was Microsoft Hyper-V Virtualization infrastructure driver and it said "windows cannot load the drivers for this device". code 31 and the other was Kaspersky lab power events provider and that one is, i think, linked to the antivirus software of the same name that for some reason will not uninstall. I have tried CC cleaner and the regular method and it just wont come off. It was part of the install disk that came with the motherboard.
Just a thought....
If you tried to uninstall Kaspersky Unsuccessfully and then hit it with CC Cleaner...This may be part or all of your issue!?!
I don't use Kaspersky so I'm unfamiliar how it embeds itself but, I have had others that require a removal tool from the manufacturer!
Check to see if that might be a possibility!
IMHO....I would get your virus protection straight before moving on with any other issues!
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Re: crashes

Post by KnightRid » Fri Jan 03, 2020 4:54 am

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Re: crashes

Post by DJ Tucker » Fri Jan 03, 2020 2:06 pm

I can confirm that kaspersky has caused issue on windows 7 causing bsod. using the removal tool Knightrid linked helped fix the issue. However never had this issue with windows 10.
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camaroguy1998
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Re: crashes

Post by camaroguy1998 » Sat Jan 04, 2020 12:07 am

DJ Tucker wrote:
Fri Jan 03, 2020 2:06 pm
I can confirm that kaspersky has caused issue on windows 7 causing bsod. using the removal tool Knightrid linked helped fix the issue. However never had this issue with windows 10.
That raises a question that has not been asked yet!
Merlin, Win7 or Win10?
ASUS Crosshair V- Formula Z - AMD 9590H2O
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camaroguy1998
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Re: crashes

Post by camaroguy1998 » Fri Jan 10, 2020 11:02 pm

Merlin, did you ever get your issue resolved?
ASUS Crosshair V- Formula Z - AMD 9590H2O
16G GSkill RipJaw - CoolerMaster Seidon cooler
Corsair RM750X - Samsung 840 EVO 500GB SSD
ASUS BW-12B1ST BD Burners(X2)
EVGA 560ti SC
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Merlin
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Re: crashes

Post by Merlin » Sat Jan 25, 2020 12:35 pm

Sorry guys! I had some family issues arise so I negelcted to circle back and let you all know that I did get it resolved. I believe it was a combination of a couple of things. First Kasper, I believe, wouldnt uninstall because it never fully installed because I said no to the registration. Once I said yes and the program actually started running I was able to go back and remove it. Second my BIOS had a recent update that I had not done which could have, I assume, caused a driver/ hardware compatability issue. And finally Nvidia experience hub and video card drivers could have been corrupted so even though they said all was good I forced a clean install of both after having done the bios and run CC cleaner and Spybot to clean up any lingering issues with other drivers and file fragments. Everything has been smooth since. Thanks fore all the help!! Now I have a new project I need help with but thats another thread. Cheers!
Merlin
Windows 10 64 bit home on both
ASUS Z97-A LGA1150|i7 4790K|32Gb G-skill Ripjaws DDR3 2400| EVGA GTX660 | Corsair HX520W PSU
ASUS ROG MAXIMUS X HERO 1151|i7 8700K|32Gb G-skill Ripjaws DDR4-2666| EVGA GTX1080 | Samsung 500GB SSD | Corsair AX760 PSU

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DJ Tucker
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Re: crashes

Post by DJ Tucker » Sat Jan 25, 2020 6:42 pm

Glad you got it sorted. Damn driver issues :evil:
Armageddon V1.0
Processor: Core i7 9700k 4.8Ghz (AVX 4.8Ghz) @ 1.248v Core i3 9100f Barrow Xflow240mm+360mm
Memory: 16Gb Corsair Vengeance LED 2666Mhz 14-16-16-32-1T
Hard Drive: Silicon Power P32A80 128Gb & WD Blue M.2 Ssd 2Tb
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Monitor: Lenovo l24q-10 1440p
OS: Windows 10 64 bit Pro
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Case: Vector VDM01
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