It did jump up immediately to 1399.8 MHz with a multiplier of 14.
I'm a little hesitant to do anything drastic (even though that's not terribly drastic in the truest sense of the word) as far as in any way shortening the useful time of a charge because I'm not 100% sure how the customer uses the machine. He seems to use it mostly plugged in either at his office, his home in Buffalo or his second home in Ft Lauderdale, Florida. Primarily for email, Quickbooks, Office tasks, etc. But again, I'm not 100% sure.
I swear this customer reminds me of Larry David of Seinfeld and Curb Your Enthusiasm fame. I have to struggle not to laugh whenever I'm face to face with him.
I did double his RAM at his request which has helped some but I don't want to do too much radical modification because he will certainly call me asking "WTF, Jack?!?!?"

He already calls whenever he goes to FL because he uses a different ISP down there and he can never figure out how to connect wirelessly to the new one. Then again when he comes back to NY. Just thought I might be able to do something simple to speed it up a bit more.
Thanks, though, Dan!

I'll keep that tweak in mind for more open-minded customers.
Jack