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Warranty and Return Policy
Return Policy: Repair/Replacement
1. Althon Micro does not offer refund on product(s) not purchased directly from Althon.
Refund claims would need to be processed through the vendor that sold the product,
congruent to their return policy.
2. Products purchased second hand or from an auction site do not carry any warranty.
3. RMA number must be marked on the outside of your return carton box or package will be rejected.
4. Please DO NOT returns any CDs, cable accessories and the retail color box with return shipment.
Use a bubble bag to protect the product is recommended. Full filled the carton box, recommend using
security sealing tape to seal the cartoon box, don’t let the carton box open during transfer.
5. Return product(s) must be in its original form.
6. Make sure your mailing address is correct. Incorrect mailing address will be caused shipment delay and
extra charge. If you're moving, please let us know immediately. To update your mailing address, please
send us an email to
[email protected] and include both your previous and new addresses.
7. Please ship return packages back using a carrier that provides tracking and insurance.
Althon Micro, Inc. is not responsible for any lost or damaged returns. Therefore, we highly recommend
that your package be insured with a delivery confirmation.
8. Customer located at military address (APO. etc) is responsible for repaired, replaced or exchanged
product(s) return shipping.
9. Warranty will be voided for the following cases:
. Return product is physically damaged or modified by customer.
. Return product become non-functional due to customer improper use.
. Return product can not be verified as Sapphire product.
. Defacing product labeling (Serial Number/Part Number or its label is damaged or missing)
10. RMA# is valid for 20 days from the date of issue.
11. RMA turn around time is 1-2 weeks after we receive the return product.
12. Replacement Product may include new, remanufactured, or refurbished product and parts.
13. Repaired, replaced or exchanged Product(s) will be warranted for the remainder of the original warranty.
Warranty: 2 Years Limited
1. NEW VGA RETAIL PRODUCT(S) PURCHASED FROM AUTHORIZED RESELLERS:
http://www.sapphiretech.com/presentatio ... psn=000201
Warranty period will be calculated from the date of purchase.
2. NEW VGA RETAIL PRODUCT(S) PURCHASED FROM NON AUTHORIZED RESELLERS:
Warranty period will be calculated from the product manufacturing date. The manufacturing date can
be verified by the serial number found on the product. S/N starts from letter A or Z with 12 digits next
to Made in China. The first four digits of serial # indicate that your video card was manufactured in
XXth week of 20XX.
3. OPEN BOX PRODUCT(S) OR NO INVOICE/SALES RECEIPT COPY PROVIDES:
Warranty period will be calculated from the product manufacturing date. The manufacturing date can be
verified by the serial number found on the product. S/N starts from letter A or Z with 12 digits next to
Made in China. The first four digits of serial # indicate that your video card was manufactured in XXth
week of 200XX. $15.00 processing fee will be applied for RMA service. $15.00 covers one card only.
Any subsequent card will add $5.00 each. Additional process fee may apply to HI and AK.
Date code sample: A0901 1st
week of 2009; Z1001 1st
week of 2010
ABOVE WARRANTY AND RETURN POLICY APPLY TO U.S. REGIONAL CUSTOMERS ONLY.
ALTHON MICRO, INC. RESERVES THE RIGHT TO CHANGE THIS POLICY WITHOUT ADVANCE NOTICE.