Shipping Damage - When FedEx Drops a PC

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Apoptosis
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Shipping Damage - When FedEx Drops a PC

Post by Apoptosis » Sat Nov 05, 2011 7:35 pm

Well the system that I was going to be giving away on here on the site and Facebook arrived and after opening it up you can clearly see that it didn't make it...
inside.jpg
As you can see the video card isn't sitting right and the drive cage is blown out at the bottom.
drive-bay2.jpg
Yup, clearly got dropped...
drive-bay.jpg
The top of the drive cage got ripped apart as both of the pressed in fittings got pulled out of the case.
pci-socket.jpg
The PCIe slot has pulled away from the motherboard and bent down from the drop and the weight of the GeForce GTX 570 video card
spare-parts.jpg
The case had some rattles and I found some spare parts.
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Re: Shipping Damage - When FedEx Drops a PC

Post by NAiLs » Sat Nov 05, 2011 8:05 pm

Way to go FedEx! :shock: :roll:
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Re: Shipping Damage - When FedEx Drops a PC

Post by bubba » Sun Nov 06, 2011 11:49 am

wow that sucks.
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Re: Shipping Damage - When FedEx Drops a PC

Post by Major_A » Sun Nov 06, 2011 11:57 am

Ace Ventura deliver that package?
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Re: Shipping Damage - When FedEx Drops a PC

Post by lordvic » Sun Nov 06, 2011 7:27 pm

Ouch...that's really disappointing... Can't you send a complaint and make them pay for the damage?
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Re: Shipping Damage - When FedEx Drops a PC

Post by camaroguy1998 » Sun Nov 06, 2011 9:06 pm

Thats hard to accept!
Was it insured???
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Re: Shipping Damage - When FedEx Drops a PC

Post by Sparky » Mon Nov 07, 2011 6:20 am

What was FedEx take on it? Did they offer to pay for the damages?
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Re: Shipping Damage - When FedEx Drops a PC

Post by Apoptosis » Mon Nov 07, 2011 7:50 am

It was insured, so a claim was started with FedEx... An investigator will be calling me by Tuesday to start the process.
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Re: Shipping Damage - When FedEx Drops a PC

Post by Major_A » Mon Nov 07, 2011 8:57 pm

Just curious here, who built the system? Looks like a quality build all the way around. Lian Li, Antec WC, SSD, RAID, etc...
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Re: Shipping Damage - When FedEx Drops a PC

Post by Apoptosis » Fri Nov 11, 2011 4:18 pm

GraVT built it and they are a subsidiary of LTMICRO.

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Re: Shipping Damage - When FedEx Drops a PC

Post by omegadraco » Fri Nov 18, 2011 6:53 pm

FedEx is notorious and damages more items than any other shipping company :( To think they couldn't tell that it was a PC in the box.
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Re: Shipping Damage - When FedEx Drops a PC

Post by omegadoom13 » Mon Nov 21, 2011 12:24 am

That sucks! I wonder what the stats are for such claims. I pretty much doubt FedEx or UPS would want the public to know how many things they break during delivery. Good luck with your claim!
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Re: Shipping Damage - When FedEx Drops a PC

Post by cableguyi7 » Mon Dec 05, 2011 3:38 pm

aww, should have shipped video card in the retail box. and then stuffed bubble wrap inside :\. and then ziptie those cages together so they don't expand like that.
We do that at a major computer retailer here in Canada, not bestbuy nor futureshop. one that does custom builds and such
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Re: Shipping Damage - When FedEx Drops a PC

Post by Manduh » Wed Dec 07, 2011 10:36 am

Oh no!! This is worrying me. I have a pc being shipped to me through fedex, I hope it doesn't arrive looking like that :(

Did you ever get this resolved?
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Re: Shipping Damage - When FedEx Drops a PC

Post by Apoptosis » Fri Dec 09, 2011 11:39 am

Manduh wrote:Oh no!! This is worrying me. I have a pc being shipped to me through fedex, I hope it doesn't arrive looking like that :(

Did you ever get this resolved?
No clue... It was returned to Fedex for an insurance claim and they are building a new one for the winner that gets announced next week I think.
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Re: Shipping Damage - When FedEx Drops a PC

Post by pdog » Sat Dec 10, 2011 2:25 am

What did the box it was in look like, just curious.
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Re: Shipping Damage - When FedEx Drops a PC

Post by Manduh » Sun Dec 18, 2011 1:54 pm

Apoptosis wrote:
Manduh wrote:Oh no!! This is worrying me. I have a pc being shipped to me through fedex, I hope it doesn't arrive looking like that :(

Did you ever get this resolved?
No clue... It was returned to Fedex for an insurance claim and they are building a new one for the winner that gets announced next week I think.
Well that's good, it takes the problem out of your hands :)

Also good news, I got my computer that was shipped buy Fedex and it arrived safely :D
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Re: Shipping Damage - When FedEx Drops a PC

Post by JMMD » Sun Dec 18, 2011 7:55 pm

Our fedex guy drops the boxes from waist height when he delivers stuff. I shudder to think what happens at the distribution centers.
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Re: Shipping Damage - When FedEx Drops a PC

Post by Manduh » Thu Dec 22, 2011 6:11 pm

Do you think it was the same Fedex guy as this?:



This guy should be fired!
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Re: Shipping Damage - When FedEx Drops a PC

Post by FZ1 » Thu Jan 19, 2012 12:13 pm

The USPS is just as guilty
http://usnews.msnbc.msn.com/_news/2012/ ... over-fence
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