vicaphit wrote:HP made no effort to fix my problem, and it occured only 5 months after I bought it... I don't know why apple makes such a defective device (Why would they make something that dies?). No more apple products for me.
That is because HP sucks. I had two issues with HP. One laptop's PSU just died. The other one died and burned the computer out. The Later burned out first.
I called HP and they said they had no record of my all encompassing extended service plan. Faxing them the receipt didn't help any. They just ignored it. It literally took 4 months of going back and forth, before someone actually did something.
They sent me the box and I sent it out to them. It was returned by Fedex as being refused by receiver.

So I called them yelled and yelled and yelled. They finally had me re-ship it. With the plan that coved accidental damages, they said there was a 3 day turn around. Yea, maybe they had their employees turn around for 3 days, but it took 9 weeks to get the thing back.
A week or so later the other laptop's PSU burns out. I had to go through the whole mess again. At least that time I knew who to call, and it only took them 2 weeks to get the paperwork "accepted" so I could send it in. I called CS and theys said, send it in. I sent it in. They said the Serial # didn't match the service plan. I explained there was too laptops with two service plans and they still sent it back without doing crap to it.
After a month of fighting them, someone finally said, "We'll just send you a PSU and you can use that box and return label to send the old one back." Why in God's green earth did they make it so freaking hard, I'll never know.
I swore off HP forever more.
I then found out that renters insurance and most house insurances cover laptops. A buddy damaged his, he called the insurance company. They said, "Find someone qualified to repair computers and ask them to price out the parts." So I priced it out for him, sent the insurance a bill. They paid me for my time and paid him to get his laptop fixed without any hassle.
I always through PSPs were crap, but I thought if they covered accidental damage that would be worth it. It isn't. Real insurance companies cover you better with less hassle.
...And HP just sucks. Terrible company, almost as bad as BBYuck.