HP Offers Service Partners New Opportunities

[Apoptosis]

HP Offers Service Partners New Opportunities to Drive Business Growth

PALO ALTO, Calif., July 12, 2011

HP today extended its Always On Support with a new partnering model that expands sales and service delivery opportunities for partners to drive business growth and increase profitability.

To address customer requirements, partners need access to a broad spectrum of technology services ranging from desktop deployment to hybrid cloud, and from basic maintenance to strategic consulting.

HP ServiceONE is a new specialization within the industry-leading HP PartnerONE program that enables partners to significantly expand their technology services portfolio or offer cobranded services with HP. In addition, partners can take advantage of HP’s redesigned metrics and rewards to further increase revenue opportunities and reduce risk.

“Partners want to boost their bottom line by delivering innovative services that address every customer need, whether it’s data center design or everyday support,” said Christophe Bouquet, vice president, Worldwide Channel Sales, Technology Services, HP. “With ServiceONE, HP is expanding partners’ business opportunities by enabling them to deliver high-value services while capitalizing on HP sales, technical and marketing resources.”

The HP ServiceONE program enables partners to:

Address customers’ dynamic needs and extend their market reach by selling and delivering a wide range of technology services, including professional, annuity-based services as well as HP Care Pack Services.
Improve margins and reduce risk with HP’s automated support technologies, such as HP Insight Remote Support.
Increase sales by working closely with HP on joint sales opportunities, including closing sales, marketing services and solving technical challenges. HP aims to serve as an extension of the partner’s team, providing technology expertise and capacity as needed.
Boost profitability by selling and delivering higher-margin HP-branded services.
Enhance customer satisfaction and loyalty by attaching support services to infrastructure solutions and delivering a consistent, reliable customer experience.

New, simplified partner designations

HP also has streamlined the services program to simplify contracts and reward metrics for partners. Now eligible for two categories – ServiceONE Specialist and ServiceONE Expert, the premier partnering level – partners are able to grow their services business through exclusive rebates, discounts and management tools.

“We are constantly looking for ways to better serve the needs of our clients and ultimately enrich the total customer experience,” said Mark Sehi, president, Sehi Computer Products, an HP Elite partner based in Rochester Hills, Mich., and San Clemente, Calif. ”The collaborative nature of HP ServiceONE will enhance our service delivery capabilities while improving margins. That’s a win-win-win for the customer, HP and Sehi.”

HP services help businesses and governments in their pursuit of an Instant-On Enterprise. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.

The HP ServiceONE program is expected to commence worldwide in November. More information is available at www.hp.com/partners/us.

HP’s premier client event, HP DISCOVER, takes place Nov. 29 - Dec. 1 in Vienna, Austria. The event showcases how organizations can get started on their Instant-On Enterprise journeys.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at http://www.hp.com.