Dell Wins SSPA STAR Award for Service Excellence

Post by **Digital Puppy** » Tue Oct 09, 2007 9:07 am

ROUND ROCK, Texas -- Oct. 9, 2007 Dell (NASDAQ:DELL) today announced it has received the Service & Support Professionals Association's (SSPA) STAR Award for Service Excellence.

Dell's Global Services team won in the category of service excellence in mission critical support, hardware. Dell was recognized for its excellence in technical support and its ability to effectively maintain its customers' mission-critical systems in continuous operation.

This is the second time in three years that Dell has won a STAR award in this category. The SSPA STAR Awards for Service Excellence go to companies that demonstrate an ongoing high-level commitment to delivering world-class results.

Over the past several years, Dell has invested more than $200 million in a set of processes, people, and advanced infrastructure that have formed the foundation of Dell's enterprise support services. Highlights include opening five global Enterprise Command Centers for real-time tracking and monitoring of customer incidents, opening 15 Enterprise Expert Centers, building a team of more than 50,000 Dell and partner information-technology professionals assisting customers around the globe, and partnering with leading software and service providers to quickly detect and resolve customer issues.

"Dell's advanced service offerings and its investments in its service business are highlighted by the STAR Award," says Jan Uhrich, vice president, Dell worldwide services. "Today's enterprise customers demand a combination of preventative and proactive services to protect mission-critical operations, and Dell continues to invest and deliver on its mission to simplify information technology for its customers."

For more information about the SSPA's STAR Awards, visit http://www.thesspa.com.

About Dell

Dell Inc. (NASDAQ:DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit http://www.dell.com, or to communicate directly with Dell via a variety of online channels, go to http://www.dell.com/conversations. To get Dell news direct, visit http://www.dell.com/RSS.

About The Services & Support Professionals Association (SSPA)

The SSPA is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs and certifications including the distinguished Excellence in Service Operations program, as well as networking, media and analyst relations, education and other information resources. SSPA's core constituents include the world's leading enterprise and consumer technology companies as well as scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace.