Dell Sees Opportunity in End-point to Data Center Solutions

[Apoptosis]

Dell Sees Opportunity in Delivering Comprehensive “End-point to Data Center” Solutions to Customers Worldwide

Date : 9/20/2011
Round Rock, Texas

Customers concerned about vendor stability can get “one-stop shopping,” from the desktop and edge of the network, to the data center from Dell
Dell Services provide customers with migration offerings, desktop virtualization and secure environment consulting, as well as support for hardware from HP, IBM, Lenovo, Acer and others
Dell committed to offering channel partners, VARs and service professionals full-service, end-to-end solution set

Dell today expanded its commitment to providing global customers a complete portfolio of solutions that meet the needs of the ever-changing IT environment.

Data management, desktop virtualization, endpoint security and other key initiatives require a combination of end-user devices and complementary services, software and solutions to effectively solve customer problems. Dell today offers the strongest portfolio of complete IT solutions in the company’s history. Organic and inorganic investments over the past several years have enabled Dell to provide the hardware, software and services that meet the needs of consumers and every kind of enterprise customer, with solutions ranging from the endpoint to the data center to the cloud.

Dell’s long-standing commitment to end-user devices, including notebooks, desktops, workstations, smartphones, and tablets, provides a direct understanding of consumer and business trends and helps drive innovation and growth at the IT solutions company.

Dell’s Alienware, Inspiron, Latitude, OptiPlex, Precision, Vostro and XPS end-user computing products are important tools for consumers, businesses and public organizations:

To increase productivity and control, Dell provides desktop virtualization solutions that include pre-configured solution stacks, hosted Desktop-as-a-Service and simplified virtual desktop appliance;
To protect data, Dell Data Protection offers comprehensive and flexible encryption for client devices and Dell SecureWorks provides world-class information security services to help organizations spanning every industry and size protect their IT assets, comply with regulations and reduce security costs;
To sustain their business growth and stability, Dell offers customers comprehensive migration services that fully support multivendor environments including image management, asset recovery and managed deployment.

According to TBR’s Q2 2011 Customer Satisfaction Study, Dell ranks No. 1 in notebook customer satisfaction and has ranked No.1 in 41 of the 58 reporting periods. Dell also ranked No.1 for desktop customer satisfaction according to TBR and has ranked No.1 in 49 of the 58 reporting periods.

Dell Teams with Channel Partners to Deliver Global Solutions
Dell solutions go beyond the “box” to help companies manage the full scope of their lifecycle. As a global solutions provider with more than 40,000 services professionals and 75,000 commercial channel partners, Dell offers flexible engagement models for delivering client solutions.

Dell offers numerous tools and resources, from business development to sales and marketing support, to help VARs raise profits while providing the flexibility and expertise their customers deserve. Dell’s new PartnerDirect 2.0 program continues to provide strong support from the entire Dell sales force and a single point of contact for partners, and features a new structure with increased rewards for certification and training, including new rebates for Premier partners, expanded deal registration terms, financial incentives, and marketing and technical assistance. The enhanced structure is designed to expand channel partners' ability to deliver value for their customers and reward their investment in key Dell solutions, while helping partners grow.

Quotes

“Dell’s commitment to the full-range of IT solutions, from the end-user device to the data center and surrounding services, is more important than ever before. With fast growing trends like desktop virtualization, data access and mobility, security, and cloud, our customers want an IT partner who is committed to innovating and investing in end-user devices as well as services and solutions. Given our heritage and focus on customers, we know they value the certainty and reliability of working with Dell. We’ve increased our efficiency across our operations and value chain, and have a strong portfolio of hardware, software and services to address customers’ needs from the desktop to the cloud.”
Tim Mattox,
Vice President,
Dell Enterprise Product Marketing

“We recognize that stability and long-term commitment are important to channel partners. We have listened to their feedback to develop a robust PartnerDirect program, offering free training, certifications and strategic programs to enable our partners to develop successful IT service practices and resale opportunities across the solutions spectrum.”
Greg Davis,
Vice President,
Global Commercial Channel

“Channel partners and their customers alike are looking for IT providers with end-to-end strength, from the datacenter to the edge of the network. Our research tells us that SMB resellers in particular are focused on providing value-add services (consulting/design/implementation), as their primary source of revenue. This means they need to partner with vendors who offer a broad portfolio of technologies to help them round out total solutions. With its focus on open standards, and its ongoing transformation as an IT solutions and services provider, Dell is a one-stop shop for enterprise and midmarket customers as well as a great partner for channel players.”
Jeff Hine,
Consulting Analyst,
Channel Program, Enterprise Strategy Group

“With one million PCs being sold every day, and with the continued growth in emerging markets like China, Brazil and India, it’s clear that client hardware remains a key component of today’s computing landscape. Client computing based on Intel Core vPro processors transforms the way users securely connect and share information with intelligent capabilities prepared for the evolution of technologies such as virtualization or client-aware computing.”
Rick Echevarria,
Vice President and General Manager of Business Client Platforms
Intel

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed. Learn more at www.dell.com.