Legit Reviews

Hi there,
I'm currently using Vista x64 without any problems. I recently tried to install a Logitech QC Pro 5000 and Logitech Ultra Vision on my system (using Logitech's x64 drivers). Everthing installs without any problems but when I power down the computer and then power it up again--the camera is no longer listed in the device manager. This happened when I was using these cameras with this board with XP/Pro. Interesting thing is that I didn't have this problem with my previous board (D975XBX). I also changed the USB devices around but eventually ran into the same problem. I don't have this problem with my other USB devices (i.e., Intel front header, printer and wireless keyboard/mouse). I'm at a loss for answers. Anyone else had this type of problem?

gara56 wrote:Hi there,
I'm currently using Vista x64 without any problems. I recently tried to install a Logitech QC Pro 5000 and Logitech Ultra Vision on my system (using Logitech's x64 drivers). Everthing installs without any problems but when I power down the computer and then power it up again--the camera is no longer listed in the device manager. This happened when I was using these cameras with this board with XP/Pro. Interesting thing is that I didn't have this problem with my previous board (D975XBX). I also changed the USB devices around but eventually ran into the same problem. I don't have this problem with my other USB devices (i.e., Intel front header, printer and wireless keyboard/mouse). I'm at a loss for answers. Anyone else had this type of problem?

Something that comes to mind: there is a setting in BIOS "Legacy USB" - try changing it and see if it helps.
I also found that I had to move USB devices (my keyboard and mouse) around so that they work correctly.

[/quote]Something that comes to mind: there is a setting in BIOS "Legacy USB" - try changing it and see if it helps.
I also found that I had to move USB devices (my keyboard and mouse) around so that they work correctly.[/quote]


I guess I could disable the "Legacy USB." I'm using some of Logitech's older USB/Serial devices (i.e., MX1000 cordless keyboard/Mouse). The wierd thing is that the webcam indicator light should come up briefly when you power up the computer. That tells you that you stuff is getting power. When I had my much older camera installed (using XP/Pro) it lit up but then would go off after the hardware diagnostics finished. The webcam is Logitech's latest technology. I really think it's either a MOB chipset issue or Intel USB driver.

Well, I am now faced with the same problem, just installed a Lgotech Ultra Vision Camera. It disappears from the device list on cold boot. But even before I got it, I had a related issue, read on to find out.

By the way, are you posting on the Logitech forums about this, I think I read a similar post there, and I think it was you.

The USB problems I have extend to other Logitech devices as well. I have the following USB devices:

1. Logitech diNovo Edge keyboard
2. Logitech G7 mouse
3. Logitech Ultra Vision camera
4. Microsoft MCE Ir Remote Control
5. HP Photosmart 7360 Printer
6. Generic Card Reader connected to internal USB

To understand the problem better, I will mention how to view hidden and/or not present devices in device manager - add user environment veraible (reboot maybe required):
Name: devmgr_show_nonpresent_devices
Value: 1
Now when you open device manager, from the view menu, select show hidden devices. This will display any hidden devices, such as non p-n-p devices, disconnected device, and "ghost" devices that are no longer in the system, or have not been installed correctly. Such devices will be displayed in lighter and washed out colors than the present devices.
I usually remove any non present and ghost devices.

Now on to the problems:

Before Logitech Ultra Vision:
1. In device manager, there are 3 Logitech HID devices and 3 Logitech Pointing devices listed in category "Other Devices" with a question mark next to them. These are related to the keyboard and mouse I have. Vista cannot find and install drivers for them, even thoug I have the latest Logitech SetPoint drivers.
2. Cold Boot - Vista will redetect either the keyboard or the mouse, depending on which USB port they are plugged in. That is, every time I power off and then power on, Vista re-detects HID devices and installs them. This results in a bunch of ghost HID devices in the system. If I remove them, next time I power on, the same thing happens. Basically the system (and I am not sure exactly if it is the BIOS, or Vista) re-enumerates USB devices upon cold boot, and they end up assigned to a different USB controller. I found out a combination where this will not happen (1394 port is listed for describing the relative postion here):
1394 port
USB Port - keyboard | USB Port - mouse
USB Port - printer | USB Port

USB Back Plate:
USB Port
USB Port - Microsoft MCE Ir Remote

Logitech Ultra Vision will disapper from device manager if plugged in like this:
1394 port
USB Port - keyboard | USB Port - mouse
USB Port - printer | USB Port - camera

USB Back Plate:
USB Port
USB Port - Microsoft MCE Ir Remote

But will work if plugged in like this:
1394 port
USB Port - keyboard | USB Port - mouse
USB Port - printer | USB Port

USB Back Plate:
USB Port - camera
USB Port - Microsoft MCE Ir Remote

Now, I am not sure what exactly the problem is here, but something is not right. Who shoul I bug? Logitech, Intel, Microsoft Vista? It looks to me that something is not right with the USB controllers of this board.

I am reading on USB standards, and wanted to share some:
Legacy USB Support
Legacy USB support enables USB devices to be used even when the operating system’s
USB drivers are not yet available. Legacy USB support is used to access the BIOS
Setup program, and to install an operating system that supports USB.
Legacy USB support operates as follows:
1. When you apply power to the computer, legacy support is disabled.
2. POST begins.
3. Legacy USB support is enabled by the BIOS allowing you to use a USB keyboard to
enter and configure the BIOS Setup program and the maintenance menu.
4. POST completes.
5. The operating system loads. While the operating system is loading, USB keyboards
and mice are recognized and may be used to configure the operating system.
6. After the operating system loads the USB drivers, all legacy and non-legacy USB
devices are recognized by the operating system, and Legacy USB support from the
BIOS is no longer used.
To install an operating system that supports USB, follow the operating system’s
installation instructions.

USB Power
The USB specification provides a 5 V (volts) supply on a single wire from which connected USB devices may draw power. The specification provides for no more than 5.25 V and no less than 4.35 V between the +ve and -ve bus power lines.

Initially, a device is only allowed to draw 100 mA. It may request more current from the upstream device in units of 100 mA up to a maximum of 500 mA. In practice, most ports will deliver the full 500 mA or more before shutting down power, even if the device hasn't requested it or even identified itself. If a (compliant) device requires more power than is available, then it cannot operate until the user changes the network (either by rearranging USB connections or by adding external power) to supply the power required.

If a bus-powered hub is used, the devices downstream may only use a total of four units — 400 mA — of current. This limits compliant bus-powered hubs to 4 ports, among other things. Equipment requiring more than 500 mA, hubs with more than 4 ports and hubs with downstream devices using more than four 100 mA units total must provide their own power. The host operating system typically keeps track of the power requirements of the USB network and may warn the computer's operator when a given segment requires more power than is available.

The issue may be power related. I checked the power requirements for my devices, it looks like they need the maximum power:
Logitech G7 Mouse - 450mA
Logitech Edge - 500mA
Logitech Ultra Vision - 500mA
MS Ir Transceiver - unknown, most likely 500mA
Internal USB Card Reader - unknown
HP Printer - self powered

Just called Intel tech support to ask how much current is available to each USB port. They assured me they follow the USB standards, and pointed the finger to Logitech to check with them if they have incompatibility issues with D975XBX2. Intel support also advised that a powered USB Hub may solve the issue. I'll give it a try.

I understand your problem. I opened up a trouble ticket with Logitech's tech support for the problem as well as told them that the camera's record light doesn't come on during initial startup like it did with the QCP4000/5000. The support people say it should come on briefly to let you know that the computer has seen the hardware.

I also contacted Intel and they told me the following:

Quote
Hello Glenn,
Thank you for contacting Intel(R) Technical Support.
In regards to your situation that the Logitech* webcam is the only device giving you problems
in the USB ports we recommend you to check if there is a compatibility issue by getting in
touch with the manufacturer.
We regret to inform you that since there are other devices fully working in the USB ports
there should be an incompatibility issue, we stand behind our products but we cannot
guarantee compatibility with any and every other product available on the market.
We build our products to industry standards but there is still the possibility of
incompatibility.
Would you mind answering a couple of questions to help us improve our web content? (By
answering these questions in a reply to this e-mail message we can correlate your suggestions
to specific web content related to your issue.)
a) Did you receive a previous response to your e-mail message containing suggested web
solutions to help you resolve your problem?
b) If yes, could you tell us why the suggested solutions did not enable you to resolve your
problem, and how you think we could make them more effective?
c) If you did not receive a previous e-mail with web links and suggested solutions, would you
like to provide any other feedback on how our web site could more effectively aid you in
finding answers to your questions?
Please do not hesitate to contact us again if you need further assistance.
Sincerely,
Eric V.
Intel(R) Technical Support
UNQUOTE

I have to agree with Intel. I included this response in my follow-up email to Logitech. I'm convinced it's a Logitech thing because these problems (computer not recognizing camera) started as soon as Logitech released the QCP5000 and STX-series cameras. Up to this point, my Logitech MX1000 wireless keyboard/mouse combo as been working great under Vista X64. I just don't know why Logitech just can admit there is an issue with their camera driver. My recommendation is to open a ticket with Logitech. Maybe if we all did it--Logitech would get the message. Unfortunately, they don't review the forum that much.

I'll have to say that when I submitted the trouble ticket, they came back with the traditional uninstall/reinstall line. I told them that 3 times was enough and that they needed to look internally instead of pointing the finger to Intel and Microsoft. My father has the same problem with his camera and he has an ASUS Board with XP/Pro/SP2. I've had this problem with three different boards (Intel XBX, XBX2 and MSI).

Glenn

Logged a ticket for the problem and received reply from Logitech:
"Dear Vladi,

Thank you for contacting Logitech Online Support. My name is Lionel and I will be assisting you.

Based on your email, the camera will not be detected when computer starts from a cold boot but will start if it is from a hot boot or if the camera is reconnected. If this is not correct, please let me know.

As you have many USB devices connected, it is a possibilty that not enough power is going to the camera. If possible remove all other devices and leave only the camera connected. Shutdown the computer and restart it after waiting for 5 minutes, see if the camera is detected. If it is detected, then the other devices was taking most of the power. If it is not detected, test the camera on a different computer.

Should you have any further questions, please do not hesitate to let me know. Alternatively, you can contact us directly via phone using the numbers listed below for a faster response in regards to your issue.

Have a nice day and thank you for choosing Logitech.


Sincerely,
Lionel
Logitech Online Support"

Vladi,
It can't be true. I have a printer/scanner combo that stays off if I don't use it (mainly most of the time). I also have a Logitech MX1000 (wireless mouse/keyboard combo) and that is all. This morning a did a cold reboot and the camera was present in the device manager. When I did a reboot, the webcam light never came up during the initial startup like it did with the QCP4000.

Additionally, the motherboards today are not as picky as they were many years again when they first came out. The hardware/firmware is much better. The answer you received was a typical response that their tech support gives to everyone. What are the chances they actually did some real testing on a box? Maybe 50/50 at best. Here's another thing--why would they really make drastic changes to their cameras when they have been doing well for many years?

That fact that the status light doesn't come up during the initial computer startup forces me do go to the device manager every time before I connect with either Skype of Windows Live Mgr. Hate to say it but it gets old after a while.

Did you try disconnecting your other USBs? I don't see why the card reader would constantly require power since it only uses power (very little) when you plug in a memory card.

Glenn

Glenn, I resolved the issue with Ultra Vision and it wan't power related. It was because of some conflicts between my Logitech devices. Somehow, and I don't know how, there were some Logitech HID and PS2 drivers in windows/system32/drivers folder (I am on Vista x64). So, the system was re-configuring the mouse and keyboard upon boot. I solved it by going into safe mode and removing the logitech driver files: LHidFltr and LMouFltr. Problem solved - no more detecting and reinstalling of mouse/keyboard, and the Ultra Vision stays on every time, cold or hot boot.

Well,
Just received the following response from Logitech.


Dear Glenn,

Thank you for your response.

At this stage, all the latest Logitech camera's does not have this feature. This is because it will only light up when the camera is active like when its recording. I apologize for the inconvenience caused due to this.

Should you have any further questions, please do not hesitate to let me know.

Thank you

Sincerely,

Evelyn
Logitech Customer Support
http://www.Logitech.com/support
In United States 702-269-3457
In Canada 416-207-2782


I'll have to give your solution a try. My MX1000 (wireless mouse/keyboard combo) uses a combo of USB/PS2 connector. Will that have any impacts? I guess I could use the adapter to convert it to a USB as well.

Glenn

Give it a try! Uninstall SetPoint, then go into safe mode and find all left overs related Logitech mouse/keyboard drivers. Also in device manager, find all "ghost" devices with the method I posted and uninstall them. Then install SetPoint. You may need to also unplug the camera, uninstall it from device manager (not the drivers), then plug it so it gets redetected. It worked for me.

I do have the same issue with a quickcam pro 5000, it's quite annoying ... still, i'd prefer if they released a fix for the PS2 KB problem ......... isn't the xbx2 their "state of the art" mobo right now ??

Hi,

I have the same problem. D9757xbx2 and logitech quick cam pro 5000. The problem isn't related to OS. The same thing happens in Linux, XP and Vista64. The devices doesn't appears as connect. You need to plug it after the bios post to have it recognized. The does not appear to be a power problem, although using a powered usb usb should be a nice test if anyone can do it. The QC5000 worked with my old computer and works with my laptop, so it is not a problem with the cam. I have other logitech device like mouse and it works fine also. For me is something related to bios initialization, since when you reconnect the cam, everthing works fine. Maybe we need to wait a new release. I contact intel support, they said to remove battery, wait 30 minutes, flash bios and see what happens.. Makes sense? I don't know. I keep searching, if anyone has news, please post here!

MBL.

I was struggling with this problem, but not anymore. Initially I was installing Windows Vista x64 with all USB devices (except keyb/mouse) unplugged, and then installing them one-by-one. I then re-installed Vista with all USB devices plugged. Then I just installed drivers for each device. When QuickCam prompted me "Unplug your camera if you have plugged it" I did so, and the software installed correctly. I don't have weird problems with it anymore, or any other USB device.
Another thing to note is my QuickCam Ultra is plugged into a powered USB hub.

same problem here, and also same problem about the PS2 KB ... seems to me like Intel DOES NOT want to correct this (not for the PS2 KB anyway ...)
i didn't update my bios since May, i did it yesterday, nothing new about these problems ...

please try to stay in contact with Intel about these issues. i still try it too. if nobody tell them about the issues, then they won't do anything. let's hope, that they get this **** solved.

btw: i'm the guy with the ps/2 mouse problem.

Hi all,

I just send a e-mail to intel support yesterday. I also mention this forum and problems with another usb devices. There is a new release of BIOS for our motherboard and according to the release notes, there are fixes related to usb in this new version of BIOS. Let's test and check for any improvement!

Good luck to all!
MBL.

yeah, i've also sent them links to this forum to show that several people have these problems ...

Hi,

I as able to perform a test. I connect the Logitech QC 5000 into a self-powered usb hub from D-Link. Now the camera is always recognized, in Vista-64 and other OS. The strange thing is not power related issue. It appears only to be a inicialization issue. Well, other think is that, when not using a USB powered hub, if unplug and plug the webcam again, you it to do it carefull, do not insert the usb webcam cable to fast because it will not be recognized. I also that some problems between my APC no-break and the D975XBX2, sometimes the communications fail, but it occurs sometime only and came back without the need to do nothing. I concern is, maybe those USB ports from intel motherboard have others issues.

MBL.