Performance Tuning Protection Plan
Terms & Conditions
The Performance Tuning Protection Plan (herein referred to as the “Plan”) is a program owned and administered by Intel® Corporation (“Intel”). The Plan is an optional support plan which, if purchased, would provide specific defined benefits in addition to Intel’s standard boxed processor limited warranty. The Plan only applies to issues directly related to performance tuning, and only provides for a one-time replacement for eligible processors. The Plan may be discontinued, or the terms and conditions of the Plan changed by Intel, at any time, and any such changes will not be retroactive. Any change to the Plan will be communicated only by updates to the following website (http://www.intel.com/go/tuningplan
). Should the Plan be discontinued, all Plans purchased prior to the date of discontinuation or the date of such change(s) will remain in effect and be honored according to the terms and conditions accompanying the Plan at the time of such purchase. Currently all documentation regarding the Plan will be provided solely in English. Intel disclaims any liability in the event that 'performance tuning' is performed, other than replacement of the Eligible Processor.
Unless specifically set forth below, the terms and conditions for the Plan do not replace, change or otherwise impact the scope or term of Intel’s standard boxed processor limited warranty. No other warranty offered, verbally or in writing, by a distributor, channel partner, reseller or other third party will, in any manner, expand or modify the terms of the Plan. This Plan does not supersede any laws or regulations of the city, state or country.
The Plan provides a one-time replacement: (i) only applicable to the replacement of Eligible Processors (defined below) and (ii) only when the Plan is purchased within one (1) year of the purchase of the Eligible Processor. The Plan may only be purchased from the Plan website (http://www.intel.com/go/tuningplan
Customer Product Name
Intel® Core™ i5-2500K
Intel® Core™ i7-2600K
Intel® Core™ i7-2700K
Intel® Core™ i7-3930K
Intel® Core™ i7-3960X
Replacement Eligibility: No Eligible Processor replacements will be allowed within the first 30-day period after purchase of the Plan.
Term of the Plan: The Plan provides up to a three (3) year period of coverage, commencing upon the date of purchase of the Plan and extending solely for the duration of the standard boxed processor limited warranty accompanying the Eligible Processor. When purchased, the Plan will continue for an Eligible Processor until either: (i) a claim is brought pursuant to the Plan (by providing the Plan activation code which is provided online after your online transaction purchase of the Plan has been completed (or provided to you from your place of purchase at time of system purchase); verifying purchase within the timeframe noted above, or (ii) more than three (3) years has elapsed from date of purchase of the Eligible Processor.
No Limit on Number of Plans You Can Own: There is no limit to the number of Plans that can be purchased, provided that only one (1) Plan can be purchased per Eligible Processor. There must be a unique Plan activation code for each Plan purchased.
Plan Transfer: Each Plan activation code is associated with the specific Eligible Processor for which it was purchased. A user identification (User ID) and password are required to be established at time of Plan purchase. This allows a user to log into the Plan website and view their transaction history related to a specific Plan activation code. A user may optionally transfer any or all of their purchased Plans to a new user ID on the Plan website (http://www.intel.com/go/tuningplan
One Replacement Per Plan: There is only one replacement allowed for each Eligible Processor. After the one replacement, the Plan will be deemed terminated. Replacement processors will not be eligible for Performance Tuning Protection Plan purchase.
How to Obtain Replacement Eligible Processors under the Plan
To request a replacement product under the Plan from Intel, you must contact the Intel Customer Support (ICS) center in your region within the eligible coverage period during normal business hours (local time), excluding holidays, and return the Eligible Processor (specifically as directed by the ICS center) to the designated ICS center (http://www.intel.com/p/en_US/support/contact/phone
). The ICS center will provide specific instructions for removing the Eligible Processor and (as applicable) any related components. These instructions must be precisely followed to avoid inadvertent damage to the system housing the Eligible Processor.
Please be prepared to provide:
(1) Your name, mailing address, email address and telephone numbers;
(2) Your Plan activation code (provided to you at time of Plan purchase; or provided to you from your place of purchase at time of system purchase);
(3) Retail Box Serial Number; and
(4) An explanation of the problem
The ICS representative may require additional information from you in order to properly process your Plan claim.
Upon ICS’s veriﬁcation that the Eligible Processor meets the requirements of the Plan, you will be issued a Return Material Authorization (“RMA”) number and provided with instructions for returning the Eligible Processor to the designated ICS center. When you return the Eligible Processor to the ICS center, you must include the RMA number and the Plan activation code on the outside of the package. Intel will not accept any returned Eligible Processor without a valid RMA number on the package. You must deliver the returned Eligible Processor to the designated ICS center, and you assume the risk of damage or loss during such shipment. Freight charges and/or handling fees may apply.
The replacement processor will be shipped to you at Intel’s expense within a reasonable period of time after receipt of the returned Eligible Processor by ICS. The returned Eligible Processor shall become Intel’s property upon receipt by ICS. The replacement is not covered under the terms of this Plan. Nothing herein extends the limited warranty period for the original Eligible Processor.
Exclusions to Coverage. This Plan does NOT cover:
Any costs associated with the removal of the Eligible Processor and/or installation of the replacement, including without limitation, labor, damages to the system, downtime, or any consequential costs incurred by you, and in particular, any costs related to the removal or replacement of any Eligible Processor that is soldered or otherwise permanently afﬁxed to any printed circuit board; OR
Damage to the Eligible Processor due to external causes, including accident, problems with electrical power, abnormal electrical, mechanical or environmental conditions, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing; OR
Any Eligible Processor which has been modiﬁed or where the original proprietary markings (trademark, logo or serial number) have been removed, altered or obliterated from the Eligible Processor; OR
Damage to any other component(s) within the system housing the Eligible Processor or the replacement processor.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS PLAN OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPLACEMENT OF ELIGIBLE PROCESSORS AS SET FORTH ABOVE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTEL IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING THE PRODUCT), EVEN IF INTEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states (or jurisdictions) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
THIS PLAN GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR JURISDICTION.
ANY AND ALL DISPUTES ARISING UNDER OR RELATED TO THIS PLAN SHALL BE ADJUDICATED IN THE FOLLOWING FORUMS AND GOVERNED BY THE
FOLLOWING LAWS: FOR THE UNITED STATES OF AMERICA, CANADA, NORTH AMERICA AND SOUTH AMERICA, THE FORUM SHALL BE SANTA CLARA, CALIFORNIA, USA AND THE APPLICABLE LAW SHALL BE THAT OF THE STATE OF DELAWARE. FOR THE ASIA PACIFIC REGION (EXCEPT FOR MAINLAND CHINA), THE FORUM SHALL BE SINGAPORE AND THE APPLICABLE LAW SHALL BE THAT OF SINGAPORE. FOR EUROPE AND THE REST OF THE WORLD, THE FORUM SHALL BE LONDON AND THE APPLICABLE LAW SHALL BE THAT OF ENGLAND AND WALES.