HX 1050 Silver RMA!

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DJ Tucker
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HX 1050 Silver RMA!

Post by DJ Tucker » Tue Nov 07, 2017 2:27 pm

So I need to RMA my HX1050 as the thermistor exploded with a loud bang and spark for no reason last week. it completely destroyed the thermistor. So I login to corsair customer portal and create a ticket with them stating the issue but of course as I purchased the PSU on eBay I need the sellers original purchase receipt to complete the RMA process. he doesn't have it.

So I told corsair the seller cannot find the receipt but as the PSU has 7 years warranty and was released in the uk around January 2011 means I have until January 2018. but again no original proof no RMA says corsair. so I now have a £2000 pc sat here doing nothing with no money to buy a replacement.

Anyone know if they can help with the RMA process? :)
Armageddon V1.0
Processor: Core i7 9700k 4.9Ghz (AVX 4.9Ghz) @ 1.264v Barrow 240mm+360mm
Memory: 16Gb Corsair Vengeance LED 2700Mhz 16-16-16-32-1T
Hard Drive: Silicon Power P32A80 128Gb & Intel 660p 2Tb
Video Card: RTX 2070 Heatkiller IV 2010Mhz @ 0.975v
Power Supply: Corsair HX1000i
Monitor: Lenovo L24Q-10 1440P
OS: Windows 10 64 bit Pro
Mobo: ASRock Z390 Phantom Gaming 6
Case: Vector VDM01
Peripherals: K70 Lux, M65 Pro, and Void Pro Wireless

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KnightRid
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Re: HX 1050 Silver RMA!

Post by KnightRid » Wed Nov 08, 2017 4:50 am

This is why I gave up on ebay years ago. Overpriced and no support/warranty.

Did you register the warranty when you bought it? Although you would have had to have the receipt then too I guess. :( 2 months away from 7 years too. Does it have the manufactured date stamped on it? Maybe they would allow that as proof?
Cigar Blog I review for - http://www.stogiereview.com

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DJ Tucker
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Re: HX 1050 Silver RMA!

Post by DJ Tucker » Thu Nov 16, 2017 7:30 pm

well after a long chat with corsair, they said if a brought a corsair product in the last 2 years then I can use that as proof of purchase and rma from there. PSU has now been shipped and awaiting the arrival by scan computers, in which have corsair rma team within the company. They have said that they will never downgrade only upgrade. So if my PSU is not in stock (EOL unfortunately)they will upgrade me to the closest in spec they have in stock at scan.

Any idea what PSU this would be replaced with?
Armageddon V1.0
Processor: Core i7 9700k 4.9Ghz (AVX 4.9Ghz) @ 1.264v Barrow 240mm+360mm
Memory: 16Gb Corsair Vengeance LED 2700Mhz 16-16-16-32-1T
Hard Drive: Silicon Power P32A80 128Gb & Intel 660p 2Tb
Video Card: RTX 2070 Heatkiller IV 2010Mhz @ 0.975v
Power Supply: Corsair HX1000i
Monitor: Lenovo L24Q-10 1440P
OS: Windows 10 64 bit Pro
Mobo: ASRock Z390 Phantom Gaming 6
Case: Vector VDM01
Peripherals: K70 Lux, M65 Pro, and Void Pro Wireless

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DJ Tucker
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Re: HX 1050 Silver RMA!

Post by DJ Tucker » Sun Nov 19, 2017 7:57 pm

well I got my replacement today and I have the hx1000i. the link software doesn't do anything that hwinfo cant already do. but after checking hwinfo against link I get the same readings from both except hwinfo is more accurate due to decimal point. (+12v on LINK 12.2v & +12v on Hwinfo 12.225v)

Happy with the unit so far and 10 year warranty is always a good thing :)
Armageddon V1.0
Processor: Core i7 9700k 4.9Ghz (AVX 4.9Ghz) @ 1.264v Barrow 240mm+360mm
Memory: 16Gb Corsair Vengeance LED 2700Mhz 16-16-16-32-1T
Hard Drive: Silicon Power P32A80 128Gb & Intel 660p 2Tb
Video Card: RTX 2070 Heatkiller IV 2010Mhz @ 0.975v
Power Supply: Corsair HX1000i
Monitor: Lenovo L24Q-10 1440P
OS: Windows 10 64 bit Pro
Mobo: ASRock Z390 Phantom Gaming 6
Case: Vector VDM01
Peripherals: K70 Lux, M65 Pro, and Void Pro Wireless

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KnightRid
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Re: HX 1050 Silver RMA!

Post by KnightRid » Mon Nov 20, 2017 4:37 am

DJ Tucker wrote: Happy with the unit so far and
A NEW
DJ Tucker wrote:10 year warranty is always a good thing :)
:) glad it got taken care of for you!
Cigar Blog I review for - http://www.stogiereview.com

Remember, I am opinionated and nothing I say or do reflects on anyone or anything else but me :finga:

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DJ Tucker
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Re: HX 1050 Silver RMA!

Post by DJ Tucker » Tue Nov 21, 2017 2:09 pm

corsair are without a doubt the best company I have dealt with in the line of computer hardware. will defo be building a system full of their parts soon :)
Armageddon V1.0
Processor: Core i7 9700k 4.9Ghz (AVX 4.9Ghz) @ 1.264v Barrow 240mm+360mm
Memory: 16Gb Corsair Vengeance LED 2700Mhz 16-16-16-32-1T
Hard Drive: Silicon Power P32A80 128Gb & Intel 660p 2Tb
Video Card: RTX 2070 Heatkiller IV 2010Mhz @ 0.975v
Power Supply: Corsair HX1000i
Monitor: Lenovo L24Q-10 1440P
OS: Windows 10 64 bit Pro
Mobo: ASRock Z390 Phantom Gaming 6
Case: Vector VDM01
Peripherals: K70 Lux, M65 Pro, and Void Pro Wireless

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camaroguy1998
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Re: HX 1050 Silver RMA!

Post by camaroguy1998 » Tue Nov 21, 2017 3:38 pm

DJ Tucker wrote:well I got my replacement today and I have the hx1000i. the link software doesn't do anything that hwinfo cant already do. but after checking hwinfo against link I get the same readings from both except hwinfo is more accurate due to decimal point. (+12v on LINK 12.2v & +12v on Hwinfo 12.225v)

Happy with the unit so far and 10 year warranty is always a good thing :)
3 setups here and all are Corsair PSU's! :supz:
I've only had 1 fail and that was during a Thunderstorm!
ASUS Crosshair V- Formula Z - AMD 9590H2O
16G GSkill RipJaw - CoolerMaster Seidon cooler
Corsair RM750X - Samsung 840 EVO 500GB SSD
ASUS BW-12B1ST BD Burners(X2)
EVGA 560ti SC
ASUS 27" LED LCD monitor
Corsair 600T case

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DJ Tucker
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Re: HX 1050 Silver RMA!

Post by DJ Tucker » Tue Nov 21, 2017 7:49 pm

camaroguy1998 wrote:3 setups here and all are Corsair PSU's! I've only had 1 fail and that was during a Thunderstorm!
that's not bad going :)

As you can see in my sig, i have corsair memory and psu. recently added the corsair ml120 pro red edition fans to my lepa exllusion 240 rad. looking at getting some more corsair red led fans for intake to replace my aerocool ds fans. hopefully get a corsair memory cooler. the geil cyclone I got is good enough but it's to bulky for me.
Armageddon V1.0
Processor: Core i7 9700k 4.9Ghz (AVX 4.9Ghz) @ 1.264v Barrow 240mm+360mm
Memory: 16Gb Corsair Vengeance LED 2700Mhz 16-16-16-32-1T
Hard Drive: Silicon Power P32A80 128Gb & Intel 660p 2Tb
Video Card: RTX 2070 Heatkiller IV 2010Mhz @ 0.975v
Power Supply: Corsair HX1000i
Monitor: Lenovo L24Q-10 1440P
OS: Windows 10 64 bit Pro
Mobo: ASRock Z390 Phantom Gaming 6
Case: Vector VDM01
Peripherals: K70 Lux, M65 Pro, and Void Pro Wireless

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