Rogers Throttling P2P applications

Sovereign · Post by **Sovereign** » Fri Apr 27, 2007 7:16 am

The problem is, so much of BitTorrent is illegal that ISPs assume ALL BitTorrent is illegal, disregarding things like anime or Linux distros, plus the few legal pay-to-download or pay-to-own movie services that use BT.

Tim Burton · Post by **Tim Burton** » Fri Apr 27, 2007 3:34 pm

geokilla wrote:I don't download anything illegally. Anime is legal, that's why it's called a fansub.

I switched the modem because the old one was said to be obsolete. I had to bring in my old modem to get the new one.

It seems that they are throttling BT packets, and other packets that are related to P2P programs. My download speeds from download.com are great. I got over 220KB there.

So if it is only p2p change the port and you shouldn't have a problem.

geokilla · Post by **geokilla** » Fri Apr 27, 2007 9:46 pm

This might be of interest to you guys.

http://torrentfreak.com/canadian-isp-is ... t-traffic/

Check out the 80th comment.

Rogers chose not to notify their customers of the throttling at any time, due to their belief that it would be challenging for the majority of their customers (i.e. unsophisticated users) to comprehend the rate reductions; Rogers feels this constitutes not only a reasonable, but superb level of customer service

Also, the reply that pk got on the 99th comment. I say I will get the same e-mail from Rogers within the next 24 hours. Another interesting comment is the 77th comment.

Tim Burton · Post by **Tim Burton** » Sun Apr 29, 2007 10:22 pm

How do they know it is BT and not something else? Is it port related?

geokilla · Post by **geokilla** » Mon Apr 30, 2007 11:37 am

The e-mail that I received from a Rogers Customer Service representative.

Dear Sir/Madame,

Thank-you for your email. We strive to provide you with the highest
level of customer support, and hope we can be of assistance in
addressing your questions.

We understand your concerns regarding issues you are experiencing with
your peer-to-peer (P2P) applications. To ensure a consistently high
level of service for all Rogers customers, it is necessary to put
limits
on the amount of network bandwidth available for certain types of
applications. This process is called traffic regulation (rate-limiting,
traffic shaping, throttling).

As peer-to-peer (P2P) applications have grown in popularity, their
share
of overall network traffic has increased dramatically. In particular,
the application Bittorrent uses all of the space available for uploads.
To ensure that a relatively small number of applications do not slow
service for everyone, Rogers limits the space available for P2P
uploads.
This ensures all customers have a high level of service for
time-sensitive tasks like sending email, requesting web pages or voice
messaging.

Rogers does not block any type of Internet traffic or application. Nor
do we monitor the content of customer communications or activities on
the Internet. Our traffic regulation is based on the type of
application, not the way it is used.

We thank you for your understanding in this matter.

If you have any further questions or comments regarding our service,
please fill out the online form on our Customer Support page listed
below or contact us by phone at 1-888-288-4663.

Regards,
Ben L.
Rogers Yahoo! Hi-Speed Internet
Electronic Support Group

Customer Support: http://help.yahoo.com/rogers
Email: [email protected]

Rogers Cable Customer Service
*hidden*

Original Message Follows:
------------------------
*** Your Cable General Inquiry ***

Account Number -->

Name --> *hidden*

Email --> *hidden*

Address 1 -->

Address 2 -->

Postal Code -->

Subject --> Your Cable General Inquiry

Comments --> Why are you guys limiting internet speeds for BT. Here I
am
trying to download anime, but instead, you guys have to limit my speeds
to
0KB/s. Before, it took less than 20min to get one episode of anime, now
it
takes a day! WHY ARE YOU GUYS PACKET SHAPING?!?! I'm very disappointed
in
you guys. I feel like I''m getting ripped off. Wait, I AM! We're
paying
for Rogers High Speed Internet package Express, but here I am getting
speeds of Lite!

Post by **DMB2000uk** » Mon Apr 30, 2007 11:44 am

Have you tried changing the port, or using encryption, see this guide.

Dan

moon111 · Post by **moon111** » Mon Apr 30, 2007 4:13 pm

Just found out Bell is upping my internet from $50 to $55.

Honestly, I'm seriously thinking about setting up my computer with a bunch of open-source software with the basics, getting a simple dial-up account to check email. I'm getting totally sick of the expense of it all.
I have not been able to catch up to the current trends for over a decade.

vicaphit · Post by **vicaphit** » Mon Apr 30, 2007 6:06 pm

Looks like you are just screwed if you keep the same IP.

At my college, we used to have awesome d/l speeds for fileshare programs, but when the college upgraded from to fiber optics and went from 10mbps to 100mbps we thought it would be even better, but they set up a limiter on fileshare so we got about 6bps... yes, no k on the beginning there.

They did this becuase college students use so much bandwidth JUST downloading music and programs illegally. The schooled probably saved tons of money by doing so.

Maybe your area has a big problem with people using BT and fileshare programs and they have done that to aleviate the problem... Switch ISPs and you might be better off

geokilla · Post by **geokilla** » Thu May 10, 2007 3:26 pm

2nd email to Rogers.

Dear Sir/Madame,

Thank you for your email.

We understand your concerns regarding speeds that you are getting
through your P2P applications.

If you wish to further discuss this matter, please contact our Tier2
Group who are able to explain to you the reasoning behind any
throttling
that may occur on P2P applications.

As for speeds you are getting on normal sites, we would like you to
conduct some speed tests through your connection. These tests should
provide us some information on your internal network speed compared to
external speeds. Please do not run other applications while performing
the speed tests. Other applications may take up processor time and
cause your computer to perform below its capability.

To test connection speeds, you can try downloading a speed test from
the
below sites.

http://speedcheck.rogers.com
http://www.squigly.com/performance/
http://www.dslreports.com/stest

Once you have the results from these tests, you can copy and paste the
information into an email or text document and send them to us. By
reviewing this information we may be better able to isolate and resolve
any problems on our network.

Please do not provide this information in an attachment as we will not
be able to view it due to recent measures set up to protect our network
from virus attacks. Please include your results in the body of your
email, per the above instructions.

Internet speed is directly affected by the computer's ability to
perform. Please ensure your computer is functioning normally (i.e no
Windows error messages etc.). Maintenance procedures such as
'scandisk'
and 'defragmentation' are necessary to keep your computer's performance
up to par regardless of how new the computer is. The above may help
speed issues such as this.

If you have any further questions or comments regarding our service,
please fill out the online form on our Customer Support page listed
below or contact us by phone at 1-888-288-4663.

Regards,
Ben L.
Rogers Yahoo! Hi-Speed Internet
Electronic Support Group

Customer Support: http://help.yahoo.com/rogers
Email: [email protected]

Rogers Cable Customer Service
KMM30305561C0KM

Original Message Follows:
------------------------
*** Your Cable General Inquiry ***

Account Number -->

Name -->

Email --> *hidden*

Address 1 -->

Address 2 -->

Postal Code -->

Subject --> Your Cable General Inquiry

Comments --> So I know how and why you guys are throttling the
internet.
What I am mad about from your previous reply is that why don''t you
guys
remove the throttle overnight? People are usually sleeping at night so
there is little network traffic, which means low bandwidth. Also, I
checked my internet usuage just now and it says that I have downloaded
14GB of stuff. Fair enough, but speeds are at like 10KB/S. I keep the
P2P
application on now like everyday because of your throttles. Don''t you
think that it is wise for you guys to remove the throttle at night or
at
least let my speeds get a bit higher than 10KB? Leaving the application
open, running 24/7 will cause you guys to contiously suffer from high
bandwidth, but if I can close the application because my downloads are
finished, then your bandwidth will get a little lower, and at the same
time I am conserving energy.

Finally, we are paying for Rogers High Speed Express because we want to
have good download speeds, but instead you guys are throttling the
speeds
to what a Lite users would usually get. I know this because my friend
has
Lite and his speeds are 10X faster than mine. This is just not fair for
us
consumers. I feel like I''m getting ripped. I pay for a 5MB connection
speed, and I expect to get something like 3MB, if not the full 5MB, but
I''m getting like >1MB instead. I am very disappointed and unsattisfied
with the way you guys are handling this.

I hope that I will get a good reply from one of your customer
representatives.

Post by **DMB2000uk** » Thu May 10, 2007 5:58 pm

Thats sadly typical tech response. They haven't even answered your question. Did you try out the encrypted p2p stuff i mentioned earlier? They cant slow down the encrypted stuff with packet shaping.

Dan

geokilla · Post by **geokilla** » Thu May 10, 2007 6:02 pm

Ya I tried encrypting it using BitComet. Did some googling, and read that they started throttling encrypted stuff.

http://torrentfreak.com/rogers-fighting ... transfers/

Seems that the only solution is to leave Rogers, which my dad won't do....

Post by **DMB2000uk** » Thu May 10, 2007 6:07 pm

Wow thats pretty drastic measures by your ISP. They suck.

Dan

*edit* switch over all his email clients to encrypted stuff and see if he will move then

geokilla · Post by **geokilla** » Thu May 10, 2007 6:08 pm

Life's like that when you lived in a huge city I guess. Money is everything....