Adobe Support Sucks

[mich75]

Adobe's policies are really CUSTOMER HOSTILE. They are a grievance for legitimate customers.

I am posting this dialog online to show you how ridiculous this is. ONE HOUR WASTED !!!





Chat InformationThank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 5 second(s) or longer as there are 2 customer(s) in line ahead of you.

You are not currently connected to a chat representative.

You are not currently connected to a chat representative.

You are not currently connected to a chat representative.

Chat InformationWe apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 0 minute(s) and 5 second(s) or longer as there are 2 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.

You are not currently connected to a chat representative.

You are not currently connected to a chat representative.

You are not currently connected to a chat representative.

Chat InformationWe apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 0 minute(s) and 42 second(s) or longer as there are 1 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.

Chat InformationYou are now chatting with Muddasir.

Muddasir: Hello! Welcome to Adobe Customer Service.

Michel: hello

Michel: I installed Adobe Photoshop elements 9 on my laptop. This computer crashed, so I bought another one and reinstalled the software. Since the old computer crashed, I have no possiblity to disinstall the software on it. Now I cannot run Photoshop anymore because of a window that tells me that the software is installed on 2 computers; which of course is NOT the case! Please help!

Muddasir: Hi Michel.

Muddasir: As I understand you are unable to activate your software. Am I correct?

Michel: yes

Michel: its tellingme that it is already installed on another computer

Muddasir: Okay.

Muddasir: May I please have your email address registered with Adobe while I review your request?

Michel: I am not sure

Michel: [email protected]

Michel: [email protected]

Muddasir: Thank you.

Muddasir: May I have the serial number of the product, so that I can assist you better?

Michel: serial number is XXXX XXXX XXXX XXXX XXXX

Muddasir: Thank you.

Michel: you can verify that the older installation is not active

Muddasir: Please give me 2-3 minutes while I check and see what best I can do to resolve this issue.

Michel: ok

Muddasir: Thank you.

Muddasir: Thank you for your patience.

Muddasir: Michel, I see that the email address you have provided is not registered with Adobe do you have any other ID so that I can pull up you account?

Michel: mmmh, I use many emails

Michel: sometimes I do not give the real email because I want to avoid spam

Michel: the serial number should be enought

Michel: may be

Michel: [email protected]

Michel: or

Michel: [email protected]

Michel: or [email protected]

Muddasir: Michel, non of them are registered with Adobe, If you wish shall I create an Adobe account for you.

Michel: well, i mostly want to have the software running

Michel: I do not really care about an Adobe account

Muddasir: Sorry for the wait. Please do stay online.

Michel: you should be able to check the activity of the software from the serial number. You could see that only one machine is using it

Michel: ok

Muddasir: Michel, I see that the software is activated on 2 system.

Michel: yes, I told you that I activated on a computer which then crashed

Michel: then I installed it on the new computer that I bought

Muddasir: Yes.

Michel: the old computer is in the trash can now

Michel: I feel that you are treating me like a liar and a thief

Muddasir: Michel, For security reason you are serial number should be registered with Adobe .

Michel: I feel that you are treating me like a liar and a thief, for a software that came with a photo camera that I bought

Muddasir: Michel, I'm sorry for that.

Michel: yes, it is not your fault

Michel: but "security reasons" ??? come on, this is not 9-11 !

Michel: I am a legitimate customer

Michel: and the software was installed on 2 machines, not 1000

Michel: and you can check that the older machine is not active anymore

Muddasir: I'll be right with you.

Michel: ok

Michel: Please do not be too long, it is 4am here, and I am trying to finish polishing our holiday photos

Muddasir: Thank you for waiting. One moment please.

Michel: maybe I should just use PICASA ? I would be finished by now

Michel: ok

Muddasir: May I know from where did you purchase this product?

Michel: It came with a photo camera I bought

Michel: maybe a Panasonic Lumix GF1

Michel: or a Canon S95

Muddasir: Okay.

Muddasir: Michel, shall I create an Adobe account for you and register the serial number for you?

Michel: yes please, if it solves the problem

Muddasir: Could you please provide the first name, last name, email address, street, state, postal code, to create an Adobe account?

Michel: wow, I do not like to give all this personal information. Then I get tons of spam

Michel: put anything you like

Muddasir: Michel, In this case I suggest you to create an account and contact us later.

Michel: Maybe if I post this conversation on a blog online, I would get a faster solution ???

Michel: the create an account with this :

Michel: Michel MICHEL

Michel: 1 Michel Street

Michel: 75001 Paris, France

Muddasir: Please click here.

Michel: [email protected]

Michel: my God, I can't believe this !!!

Michel: ok

Muddasir: Thank you.

Michel: ok account is created

Michel: what now ?

Michel: ?

Michel: are you here ?

Muddasir: Yes.

Michel: I created the account

Muddasir: Thank you for your patience.

Muddasir: Thanks for staying online.

Muddasir: Michel, I have made the necessary changes to the license, now you can go ahead and activate your software without any issue.

Michel: I cannot believe that its taking 30 minutes to solve such a simple problem

Michel: ok, thanls, I try

Muddasir: You are welcome.

Muddasir: Sure.

Michel: super

Michel: its working

Michel: Mudassir ?

Muddasir: Great.

Muddasir: Is there anything else I can help you with?

Michel: yes

Muddasir: Yes Miche.

Michel: you have been great, but your compay policies SUCK

Michel: please show the conversation to your bosses

Michel: what a waste of time for you and me

Muddasir: Okay,Michel

Michel: You have been helpful and professional, but I am going to publish this online

Michel: because it is so ridiculous

Michel: thanks and bye

Muddasir: You are welcome.

Michel: bye

Muddasir: Do you have any more question for me today?

Michel: no thanks, problem solved

Michel: thanks !

Michel: good day to you

Muddasir: You are welcome.

Muddasir: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Muddasir: You too