Adobe's policies are really CUSTOMER HOSTILE. They are a grievance for legitimate customers.
I am posting this dialog online to show you how ridiculous this is. ONE HOUR WASTED !!!
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Muddasir: Hello! Welcome to Adobe Customer Service.
Michel: hello
Michel: I installed Adobe Photoshop elements 9 on my laptop. This computer crashed, so I bought another one and reinstalled the software. Since the old computer crashed, I have no possiblity to disinstall the software on it. Now I cannot run Photoshop anymore because of a window that tells me that the software is installed on 2 computers; which of course is NOT the case! Please help!
Muddasir: Hi Michel.
Muddasir: As I understand you are unable to activate your software. Am I correct?
Michel: yes
Michel: its tellingme that it is already installed on another computer
Muddasir: Okay.
Muddasir: May I please have your email address registered with Adobe while I review your request?
Michel: I am not sure
Michel: [email protected]
Michel: [email protected]
Muddasir: Thank you.
Muddasir: May I have the serial number of the product, so that I can assist you better?
Michel: serial number is XXXX XXXX XXXX XXXX XXXX
Muddasir: Thank you.
Michel: you can verify that the older installation is not active
Muddasir: Please give me 2-3 minutes while I check and see what best I can do to resolve this issue.
Michel: ok
Muddasir: Thank you.
Muddasir: Thank you for your patience.
Muddasir: Michel, I see that the email address you have provided is not registered with Adobe do you have any other ID so that I can pull up you account?
Michel: mmmh, I use many emails
Michel: sometimes I do not give the real email because I want to avoid spam
Michel: the serial number should be enought
Michel: may be
Michel: [email protected]
Michel: or
Michel: [email protected]
Michel: or [email protected]
Muddasir: Michel, non of them are registered with Adobe, If you wish shall I create an Adobe account for you.
Michel: well, i mostly want to have the software running
Michel: I do not really care about an Adobe account
Muddasir: Sorry for the wait. Please do stay online.
Michel: you should be able to check the activity of the software from the serial number. You could see that only one machine is using it
Michel: ok
Muddasir: Michel, I see that the software is activated on 2 system.
Michel: yes, I told you that I activated on a computer which then crashed
Michel: then I installed it on the new computer that I bought
Muddasir: Yes.
Michel: the old computer is in the trash can now
Michel: I feel that you are treating me like a liar and a thief
Muddasir: Michel, For security reason you are serial number should be registered with Adobe .
Michel: I feel that you are treating me like a liar and a thief, for a software that came with a photo camera that I bought
Muddasir: Michel, I'm sorry for that.
Michel: yes, it is not your fault
Michel: but "security reasons" ??? come on, this is not 9-11 !
Michel: I am a legitimate customer
Michel: and the software was installed on 2 machines, not 1000
Michel: and you can check that the older machine is not active anymore
Muddasir: I'll be right with you.
Michel: ok
Michel: Please do not be too long, it is 4am here, and I am trying to finish polishing our holiday photos
Muddasir: Thank you for waiting. One moment please.
Michel: maybe I should just use PICASA ? I would be finished by now
Michel: ok
Muddasir: May I know from where did you purchase this product?
Michel: It came with a photo camera I bought
Michel: maybe a Panasonic Lumix GF1
Michel: or a Canon S95
Muddasir: Okay.
Muddasir: Michel, shall I create an Adobe account for you and register the serial number for you?
Michel: yes please, if it solves the problem
Muddasir: Could you please provide the first name, last name, email address, street, state, postal code, to create an Adobe account?
Michel: wow, I do not like to give all this personal information. Then I get tons of spam
Michel: put anything you like
Muddasir: Michel, In this case I suggest you to create an account and contact us later.
Michel: Maybe if I post this conversation on a blog online, I would get a faster solution ???
Michel: the create an account with this :
Michel: Michel MICHEL
Michel: 1 Michel Street
Michel: 75001 Paris, France
Muddasir: Please click here.
Michel: [email protected]
Michel: my God, I can't believe this !!!
Michel: ok
Muddasir: Thank you.
Michel: ok account is created
Michel: what now ?
Michel: ?
Michel: are you here ?
Muddasir: Yes.
Michel: I created the account
Muddasir: Thank you for your patience.
Muddasir: Thanks for staying online.
Muddasir: Michel, I have made the necessary changes to the license, now you can go ahead and activate your software without any issue.
Michel: I cannot believe that its taking 30 minutes to solve such a simple problem
Michel: ok, thanls, I try
Muddasir: You are welcome.
Muddasir: Sure.
Michel: super
Michel: its working
Michel: Mudassir ?
Muddasir: Great.
Muddasir: Is there anything else I can help you with?
Michel: yes
Muddasir: Yes Miche.
Michel: you have been great, but your compay policies SUCK
Michel: please show the conversation to your bosses
Michel: what a waste of time for you and me
Muddasir: Okay,Michel
Michel: You have been helpful and professional, but I am going to publish this online
Michel: because it is so ridiculous
Michel: thanks and bye
Muddasir: You are welcome.
Michel: bye
Muddasir: Do you have any more question for me today?
Michel: no thanks, problem solved
Michel: thanks !
Michel: good day to you
Muddasir: You are welcome.
Muddasir: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Muddasir: You too
Adobe Support Sucks
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