Recognition Reflects Level 3's Commitment to Customer Service
BROOMFIELD, Colo., January 17, 2011
Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it has received the ATLANTIC-ACM 2011 Global Wholesale Best in Class Award for Provisioning and the Best in Class Award for Network Quality. The awards recognize Level 3's leadership in delivering data network and voice services to meet the wholesale communications needs of global carriers.
"Our survey results reflect customers’ recognition of Level 3’s commitment to delivering a positive customer experience and advanced network services,” said Fedor Smith, president of ATLANTIC-ACM. "Level 3’s year-over-year improvement across all service categories indicates that their continued efforts to be a leader in customer service are paying off in the eyes of customers."
The award is based on the ATLANTIC-ACM 2011 Global Wholesale Report Card study, which compiles wholesale customer feedback via online surveys. Customers evaluate the performance of their carriers based on a number of operational categories. Customers also rate voice and data service offerings for both quality and price. The Provisioning and Network Quality awards are based on the combined average score for quality and price across all data services.
"Level 3 has put a tremendous amount of work into creating the kind of customer experience carriers need and want, and we take a lot of pride in what our hard work has achieved,” said Andrew Crouch, president of Sales for Level 3. “These Best in Class recognitions are testaments to the relentless work of our employees to deliver the data network capabilities and connect global carriers in the most effective, efficient way possible. We thank our customers for such a high honor.”
ATLANTIC-ACM will present the Global Wholesale Best in Class awards on Jan. 19 at the Pacific Telecommunications Council conference in Honolulu, Hawaii.
About ATLANTIC-ACM
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com.
For more information on Level 3’s advanced network and service offerings, visit www.level3.com.
About Level 3 Communications
Level 3 Communications, Inc. (NASDAQ: LVLT) is a leading international provider of fiber-based communications services. Enterprise, content, wholesale and government customers rely on Level 3 to deliver services with an industry-leading combination of scalability and value over an end-to-end fiber network. Level 3 offers a portfolio of metro and long-haul services, including transport, data, Internet, content delivery and voice. For more information, visit www.level3.com.
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